Serviceability Expert

About the role

As part of the Serviceability Transformation, you will join the Serviceability Excellence Chapter to deploy Serviceability Guidelines across Product Lines of Business in the NAM region. You will work closely with Product Owners, Scrum Masters, Designers, Quality, Industrialization and EcoDesign Leaders, as well as Services Squads, to embed serviceability into product development, drive technical and business enablement, train the Product LoB community, assess offers, influence product design, and support the full offer lifecycle from innovation to end‑of‑commercialization. The role requires cross‑functional collaboration with counterparts in North America, Europe, India, and China, and a strong ability to view products from a services perspective and services from a product perspective.

Responsibilities

• Lead the deployment of the Serviceability Guidelines at Squad/Project level for Electrical/Mechanical, Digital and Circular Services
• Drive the technical and business enablement of Services through Product development
• Facilitate collaboration between Services and Product Squads
• Train the Product LoB community on Serviceability
• Assess offer Serviceability and provide technical/design recommendations to Product Squads
• Identify the roadmap of projects within the Product LoB susceptible to impacting Services growth ambitions
• Participate in the innovation phase of Offer Creation projects, prescribing features and specifications that will enable future services
• Drive the engagement of Services within Product LoB projects with a growth mindset
• Influence product design through Service specifications implementation
• Evaluate Services stakes and revenues linked to offer development and offer optimization from the Product LoBs
• Reveal customers’ needs related to offer serviceability and ensure integration of these needs into offer specifications
• Participate in the life of Agile Squads of the Product LoBs as members of the Serviceability Excellence Chapter, representing the voice of the Services LoB
• Define and lead preparation of Services training for new offers, size application opportunity by geography, and ensure regional implementation
• Identify early actions on withdrawal of existing offers and communicate with Services stakeholders in End of Commercialization of the offer
• Develop the Project Management Plan for Service deliverables, aligned with the offer launch plan

Requirements

• Strong knowledge and experience in Products & Services’ Customer Applications
• Solid background in Secure Power and/or Cooling (Technical, Industry, R&D)
• Fluent English (written and spoken)

Skills

• Presentation and training skills
• High power of collaboration, influence, and assertiveness
• Technical background and field or design experience
• Strong initiative and self‑motivation
• Critical thinking and problem‑solving skills
• Planning and organizing
• Decision‑making and renunciation management
• Ability to work cross‑functionally with other departments
• Ability to multi‑task and deliver high‑quality results