Service Writer & Warranty Administrator

Primary Responsibilities

• Communicate with customers in a professional manner to gather all the information necessary to create an accurate estimate.
• Consult and sell services that are applicable to the type of boat and customer's needs.
• Provide customers with a schedule of work, updates, and any changes that may occur.
• Cook with customers on transportation of their boat.
• Communicate with technicians to inform customers of the best remedies to properly repair their vessel.
• Locate, order, and input parts for customer units based on technicians' notes and diagnosis.
• Finalize and invoice work orders.
• Spend quality time building a relationship with the customer.
• Follow up after work is complete.
• Work with vendors to process Warranty claims.

Required Qualifications

• A minimum of 2 years marine service writer experience, preferred
• Excellent customer service and phone skills are a must.
• Must have superior selling skills and knowledge of how to cross-sell products and services.
• Ability to work under pressure in a fast-paced environment.
• Problem solving skills.
• Marine parts and services knowledge is a must.
• Experience with Lightspeed EVO, preferred.
• Intermediate computer skills.

Physical Requirements

• Ability to work in an active, fast-paced service environment.
• Ability to sit or stand for extended periods of time.
• Must be able to work in various weather conditions.

Education, Licensing & Skills

• High School diploma or equivalent, required.
• Valid Driver’s License, required.
• Boater’s License, preferred.

Work Schedule

• Monday–Friday + Weekends (5 days per week)
• Monday–Friday schedule during off-peak season
• Flexible scheduling

Wages, Compensation and Benefits

• $55,000-$65,000 annually: Base + Commission and Bonuses.
• Salaried Position
• Bonus opportunities available.
• Benefits:
• Health, Dental and Vision Insurance
• Paid Time Off
• Employee Discounts
• Growth Opportunities