Service Writer - Intermountain Bobcat of Salt Lake City

What You'll Do

• Welcome customers and provide exceptional service throughout the repair process.
• Answer phone calls, emails, and customer inquiries regarding equipment repairs.
• Create, process, and close work orders while ensuring all information is accurate and complete.
• Prepare repair estimates, invoices, and service documentation.
• Cooky with the Parts Department to ensure technicians have the parts they need to complete repairs.
• Check equipment in and out of the shop according to company procedures.
• Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
• Assist the Service Manager with warranty claims and manufacturer documentation.
• Complete and maintain Bobcat Arrival Condition Reports and other required records.
• Process customer payments and assist with billing when needed.
• Maintain accurate customer and equipment records within the service management system.
• Support the service team with additional duties as assigned by the Service Manager.

What You Bring

• Outstanding customer service and communication skills.
• Strong organizational skills with exceptional attention to detail.
• Comfortable using computers, service software, and standard office equipment.
• Able to multitask and prioritize work in a fast-paced environment.
• Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.
• Basic understanding of compact construction equipment or a willingness to learn.
• Able to work independently while contributing to a collaborative team environment.

Qualifications

• A high school diploma or equivalent required.
• Previous experience in customer service, service advising, office administration, or a related role preferred.
• Experience in the equipment, automotive, heavy equipment, agricultural, or construction industries is a plus but not required.

Physical Requirements

• The ability to lift up to 40 pounds regularly and up to 75 pounds occasionally.
• Bend, kneel, squat, and stand while inspecting equipment and assisting customers.
• Work safely in a busy service shop environment with noise, moving equipment, and varying shop conditions.
• Perform occasional inspections of equipment both indoors and outdoors.

Why Join Total Equipment Management?

• Competitive pay.
• Comprehensive medical, dental, and vision insurance.
• Paid Time Off (PTO) to help you recharge.
• Paid holidays.
• 401(k) plan with company match.
• Opportunities for training and professional development.