Service Writer
EquipmentShare · Niagara Falls, NY · Yesterday
On-siteOTHR$19.5–$32/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We have:
- Salary range: $19.50-$32/hr. Factors including past experience and location may affect final compensation rate. => Pay section.
- Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided) => Schedule section.
- Benefits: list: Monthly Family Dinner Night, Competitive compensation, Full medical, dental, and vision coverage for full-time employees, Generous PTO + paid holidays, 401(k) + company match, Tool and boot reimbursements (role dependent), Gym membership stipend + wellness programs (earn PTO and prizes!), Company events, food truck nights, and monthly team dinners, 16 hours of paid volunteer time per year, Career advancement, leadership training, and professional development opportunities. => Benefits section.
- Responsibilities: list of duties: Write customer damage work orders, order parts and bill work orders; Assist the service manager to manage customer damage and internal work orders; Respond to inbound leads and guide customers through the EquipmentShare rental process; Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently; Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business; Promptly respond to and resolve customer inquiries, requests, complaints or other communications; Develop new sales strategies and techniques to increase our market share and improve our customer experience. => Responsibilities.
- About the role: maybe the introductory paragraph: "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Service Writer at our rental facility in Niagara Falls, NY, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers." That can be About the role.
- Requirements/Qualifications/Skills: The posting includes "Skills & Qualifications Required Skills/Abilities:" and "Education and Experience:" and "Physical Requirements:" plus "About You". We need to decide which sections to use: Requirements, Qualifications, Skills. The instruction says use headings for those categories. We need to avoid duplication. We can combine.
We have:
Skills & Qualifications Required Skills/Abilities: bullet list: You’re a great listener and care about solving your customer’s problems; You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process; You have strong interpersonal and problem-solving skills; You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services.
Education and Experience: 3–4 years of sales experience (equipment sales experience is a plus); High School diploma or equivalent.
Physical Requirements: This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen.
About You: You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities; Embrace change and continuous improvement; Bring energy, effort, and optimism every day.
We could put Skills section for the abilities list, Qualifications for education/experience, Requirements for physical requirements? Or combine.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /. Use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content.
We have:
- Salary range: $19.50-$32/hr. Factors including past experience and location may affect final compensation rate. => Pay section.
- Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided) => Schedule section.
- Benefits: list: Monthly Family Dinner Night, Competitive compensation, Full medical, dental, and vision coverage for full-time employees, Generous PTO + paid holidays, 401(k) + company match, Tool and boot reimbursements (role dependent), Gym membership stipend + wellness programs (earn PTO and prizes!), Company events, food truck nights, and monthly team dinners, 16 hours of paid volunteer time per year, Career advancement, leadership training, and professional development opportunities. => Benefits section.
- Responsibilities: list of duties: Write customer damage work orders, order parts and bill work orders; Assist the service manager to manage customer damage and internal work orders; Respond to inbound leads and guide customers through the EquipmentShare rental process; Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently; Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business; Promptly respond to and resolve customer inquiries, requests, complaints or other communications; Develop new sales strategies and techniques to increase our market share and improve our customer experience. => Responsibilities.
- About the role: maybe the introductory paragraph: "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Service Writer at our rental facility in Niagara Falls, NY, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers." That can be About the role.
- Requirements/Qualifications/Skills: The posting includes "Skills & Qualifications Required Skills/Abilities:" and "Education and Experience:" and "Physical Requirements:" plus "About You". We need to decide which sections to use: Requirements, Qualifications, Skills. The instruction says use headings for those categories. We need to avoid duplication. We can combine.
We have:
Skills & Qualifications Required Skills/Abilities: bullet list: You’re a great listener and care about solving your customer’s problems; You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process; You have strong interpersonal and problem-solving skills; You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services.
Education and Experience: 3–4 years of sales experience (equipment sales experience is a plus); High School diploma or equivalent.
Physical Requirements: This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen.
About You: You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment. We’re looking for people who: See challenges as opportunities; Embrace change and continuous improvement; Bring energy, effort, and optimism every day.
We could put Skills section for the abilities list, Qualifications for education/experience, Requirements for physical requirements? Or combine.
We need to avoid filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /. Use headings, - for lists,
for prose.
We need to preserve all substantive information. Not repeat job title as heading. Not include Job ID etc. Remove boilerplate: EEO, A Workplace For All, Equal Opportunity Employer, background check, drug test etc. Those are boilerplate; we should remove them. Also remove "At EquipmentShare, we believe the best solutions come from a team that reflects the world around us." That's EEO boilerplate; remove. Also remove "Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities." Remove.
Also remove "Perks & Benefits" heading? We'll use Benefits section.
We need to include all substantive info: The introductory paragraph about mission, location, etc. That's About the role.
We need to include "Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers." That's part of About the role maybe.
We need to include "Salary range: $19.50-$32/hr. Factors including past experience and location may affect final compensation rate." That's Pay.
Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided)
Responsibilities list as above.
Benefits list as above.
Skills: list of abilities.
Qualifications: Education and Experience.
Requirements: Physical Requirements (drug screen). Also maybe include "Safety sensitive position". That's substantive.
About You: maybe could be part of Qualifications or separate? Could be a section "About You" but not in allowed headings list. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map About You content into either Qualifications or Skills? It's more about personal traits; could go under Skills or Qualifications. Since we already have Skills for abilities, we could put About You under Skills as additional bullet points? But we must not invent headings. We could incorporate About You into a
under Skills or Qualifications. Probably better to put under Skills as additional bullet points (they are traits). However the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exclusive list, but we should prefer those. It says "include a section ONLY when the posting has real, specific content for it". So we can create sections for those headings only. We could also add a section "About You" if we want, but it's not in the list; better to avoid. So we incorporate About You content into either Skills or Qualifications as prose or list.
Let's decide: Skills section will contain the abilities list (listener, relationship building, interpersonal, adapt). Qualifications section will contain education/experience and also the About You traits (grit, heart, humility, sees challenges as opportunities, embraces change, brings energy). Could also include physical requirements under Requirements.
Thus:
- About the role: intro paragraph.
- Responsibilities: ul list.
- Requirements: physical requirements (drug screen, safety sensitive). Could also mention "This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen." That's it.
- Qualifications: education/experience (3-4 years sales experience, HS diploma or equivalent) plus About You traits (grit, heart, humility, sees challenges as opportunities, embraces change, brings energy, effort, optimism). Could be a list.
- Skills: abilities list (great listener, energized by building relationships, strong interpersonal and problem-solving skills, adapt to fast pace, stay educated on latest products/services).
- Benefits: ul list of perks.
- Pay: p with salary range.
- Schedule: p with schedule.
We must not repeat job title as heading. Not include navigation etc.
Now produce HTML.
We need to ensure we don't include any empty sections.
Let's craft.
About the role: combine the introductory paragraphs: "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Service Writer at our rental facility in Niagara Falls, NY, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers."
We need to ensure proper spacing; but it's fine.
Now Responsibilities list items:
- Write customer damage work orders, order parts and bill work orders
- Assist the service manager to manage customer damage and internal work orders
- Respond to inbound leads and guide customers through the EquipmentShare rental process
- Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently
- Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business
- Promptly respond to and resolve customer inquiries, requests, complaints or other communications
- Develop new sales strategies and techniques to increase our market share and improve our customer experience
Now Requirements: physical requirements.
- This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen.
Qualifications: education/experience + About You traits.
Education/Experience:
- 3–4 years of sales experience (equipment sales experience is a plus)
- High school diploma or equivalent
About You traits (could be list):
- You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive.
- You bring grit, heart, and humility to your work.
- You’re excited about the opportunity to grow within a fast-paced, mission-driven environment.
- You see challenges as opportunities.
- You embrace change and continuous improvement.
- You bring energy, effort, and optimism every day.
We could combine into a list.
Skills: abilities list:
- You’re a great listener and care about solving your customer’s problems
- You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process
- You have strong interpersonal and problem-solving skills
- You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services
Benefits list:
- Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (restrictions apply)
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous PTO + paid holidays
- 401(k) + company match
- Tool and boot reimbursements (role dependent)
- Gym membership stipend + wellness programs (earn PTO and prizes!)
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year — give back to the community you call home
- Career advancement
- for lists,
for prose. We need to preserve all substantive information. Not repeat job title as heading. Not include Job ID etc. Remove boilerplate: EEO, A Workplace For All, Equal Opportunity Employer, background check, drug test etc. Those are boilerplate; we should remove them. Also remove "At EquipmentShare, we believe the best solutions come from a team that reflects the world around us." That's EEO boilerplate; remove. Also remove "Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities." Remove. Also remove "Perks & Benefits" heading? We'll use Benefits section. We need to include all substantive info: The introductory paragraph about mission, location, etc. That's About the role. We need to include "Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers." That's part of About the role maybe. We need to include "Salary range: $19.50-$32/hr. Factors including past experience and location may affect final compensation rate." That's Pay. Schedule: Monday to Friday, 7:00 AM to 5:00 PM, and offers overtime pay after working 40 hours. (This role is subject to on-call scheduling with additional compensation provided) Responsibilities list as above. Benefits list as above. Skills: list of abilities. Qualifications: Education and Experience. Requirements: Physical Requirements (drug screen). Also maybe include "Safety sensitive position". That's substantive. About You: maybe could be part of Qualifications or separate? Could be a section "About You" but not in allowed headings list. The allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map About You content into either Qualifications or Skills? It's more about personal traits; could go under Skills or Qualifications. Since we already have Skills for abilities, we could put About You under Skills as additional bullet points? But we must not invent headings. We could incorporate About You into a
under Skills or Qualifications. Probably better to put under Skills as additional bullet points (they are traits). However the instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., not exclusive list, but we should prefer those. It says "include a section ONLY when the posting has real, specific content for it". So we can create sections for those headings only. We could also add a section "About You" if we want, but it's not in the list; better to avoid. So we incorporate About You content into either Skills or Qualifications as prose or list. Let's decide: Skills section will contain the abilities list (listener, relationship building, interpersonal, adapt). Qualifications section will contain education/experience and also the About You traits (grit, heart, humility, sees challenges as opportunities, embraces change, brings energy). Could also include physical requirements under Requirements. Thus: - About the role: intro paragraph. - Responsibilities: ul list. - Requirements: physical requirements (drug screen, safety sensitive). Could also mention "This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen." That's it. - Qualifications: education/experience (3-4 years sales experience, HS diploma or equivalent) plus About You traits (grit, heart, humility, sees challenges as opportunities, embraces change, brings energy, effort, optimism). Could be a list. - Skills: abilities list (great listener, energized by building relationships, strong interpersonal and problem-solving skills, adapt to fast pace, stay educated on latest products/services). - Benefits: ul list of perks. - Pay: p with salary range. - Schedule: p with schedule. We must not repeat job title as heading. Not include navigation etc. Now produce HTML. We need to ensure we don't include any empty sections. Let's craft. About the role: combine the introductory paragraphs: "Build the Future with Us — EquipmentShare is Hiring a Service WriterAt EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.We’re hiring a Service Writer at our rental facility in Niagara Falls, NY, and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. Service Writers are responsible for scheduling rentals and maintaining customer service standards with customers." We need to ensure proper spacing; but it's fine. Now Responsibilities list items: - Write customer damage work orders, order parts and bill work orders - Assist the service manager to manage customer damage and internal work orders - Respond to inbound leads and guide customers through the EquipmentShare rental process - Expand our existing customer base by building relationships with contractors and construction company principals. Educate our customers about the numerous ways EquipmentShare can help save them money, make more money, and operate more efficiently - Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. Keep them up-to-date about new or additional ways in which EquipmentShare can help improve their business - Promptly respond to and resolve customer inquiries, requests, complaints or other communications - Develop new sales strategies and techniques to increase our market share and improve our customer experience Now Requirements: physical requirements. - This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen. Qualifications: education/experience + About You traits. Education/Experience: - 3–4 years of sales experience (equipment sales experience is a plus) - High school diploma or equivalent About You traits (could be list): - You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. - You bring grit, heart, and humility to your work. - You’re excited about the opportunity to grow within a fast-paced, mission-driven environment. - You see challenges as opportunities. - You embrace change and continuous improvement. - You bring energy, effort, and optimism every day. We could combine into a list. Skills: abilities list: - You’re a great listener and care about solving your customer’s problems - You’re energized by building, nurturing and maintaining relationships with customers throughout every step of the rental process - You have strong interpersonal and problem-solving skills - You can adapt to the fast pace of a growing company and stay continuously educated on the latest EquipmentShare products and services Benefits list: - Monthly Family Dinner Night — We treat you and your family to dinner every month, because family comes first. (restrictions apply) - Competitive compensation - Full medical, dental, and vision coverage for full-time employees - Generous PTO + paid holidays - 401(k) + company match - Tool and boot reimbursements (role dependent) - Gym membership stipend + wellness programs (earn PTO and prizes!) - Company events, food truck nights, and monthly team dinners - 16 hours of paid volunteer time per year — give back to the community you call home - Career advancement