Service Worker (GAIN) - TEMPORARY

General Gsw Job Responsibilities

• Provides participants with a clear understanding of the program and their respective role.
• Motivates, provides encouragement, and supports participants in successfully completing each step/component of the program.
• Serves as the primary linkage between the client, the program regulation services, and as the continuous source of motivational efforts to keep the participants moving toward the employment goal.
• Communicates with eligibility technicians for exchange of relevant case information.
• Refers participants to the appropriate program component based on appraisals, test results, and program policies, and advises participants of program choices.
• Authorizes appropriate level of supportive services per GAIN policy after securing required documentation.
• Maintains accurate and timely case records for participants, both hard copy and on the system monthly.
• Conducts “good cause” determination.
• Enters data into LRS/Cal/SAWS.
• Complies with GAIN policy and contract requirements.
• As assigned/required provides exemption, participation outreach, and liaison duties.
• Completes and submits reports timely and accurately.
• Participates in internal and external audits including Expanded Sample, PICO and Civil Rights audits.

E2 Lite Duties

• Receive and review list from M.I.E and distribute to all GSSs, Ops Manager, Sanction and reception staff.
• Conduct weekly meetings for E2lite/TANF & Expanded sample to review updates and collect verification received.
• Determine due dates and time for each plan of action with GSW during weekly meetings.
• Follow up with GSW on a daily basis to ensure timely action has been taken.
• Follow chain of command as appropriate.
• Update weekly tracking tool with WPR, case summary and weekly follow up by close of business day on Wednesdays.
• Confirm all documentation and general updates.
• Meet with Quality Assurance Specialist as needed.
• Review and submit cases to Quality Assurance Specialist on given due dates.

GHVO Duties

• Must complete mandatory training assigned by the county.

Qualifications and Position Requirements

• The ability to successfully perform in a fast-paced, deadline-oriented work environment.
• Exceptional Time Management Skills.
• The ability to be accurate, detailed oriented and possess good follow-through skills.
• The ability to have good business writing and communication skills.
• The ability to work as a team member and independently.
• The ability to have excellent customer skills, patience, and tolerance in serving others.
• Experience working with the underserved and underrepresented communities.
• Familiarity with MS Office (Word, Excel, PowerPoint, and Outlook).
• Type a minimum of 40 wpm.
• Performs other duties as may be assigned by management.
• Must pass criminal and background screenings prior to hire, during employment and promotions.

Education/Certification/Licensure

• A high school diploma, GED, or equivalent required.
• At least three years of case management or employment service experience in a social service environment.
• An associate or bachelor’s degree from an accredited college or university is highly preferred.
• Applicants with college degrees must have at least one year of experience.
• Case management internships and volunteer work may be substituted for the one-year requirement (college degreed applicants only).

Physical Requirements/Working Conditions

• Regularly stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include vision requirements due to computer work.
• Lift up to 30 pounds occasionally.

Pay and Benefits

$23.92/hr. + Benefits & PTO.
JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report.