Service Vice President

Key Responsibilities

• Develop and execute a scalable service strategy aligned with company growth, margin, and customer retention objectives
• Serve as a trusted advisor to operating company leadership on service operations, pricing, and market expansion
• Balance enterprise-level consistency with local decision-making authority

Operational Excellence

• Improve service profitability through labor productivity, pricing discipline, dispatch efficiency, and contract optimization
• Establish and track KPIs (gross margin, technician utilization, backlog, first-time fix rate, customer satisfaction, etc.)
• Identify operational gaps and implement best practices across decentralized locations

Talent & Leadership Development

• Mentor and develop Service Managers, Directors, and future leaders
• Support recruiting, onboarding, and retention of top service talent
• Promote a culture of accountability, safety, and continuous improvement

Customer & Market Focus

• Champion customer experience and long-term relationship building
• Support key account strategy and escalation resolution when needed
• Monitor market trends, competitive dynamics, and service innovations

Safety & Compliance

• Reinforce safety-first culture across all service operations
• Ensure compliance with regulatory, licensing, and company standards