Service Transportation Manager

Primary Responsibilities

• Supports the service center by coaching and developing employees through continuous coaching and feedback on performance, and conducts performance appraisals for their direct reports.
• Makes recommendations on salary adjustments, promotions, transfers, and dismissals within the department, in partnership with the Service Center General Manager, District Service Center Manager, and HR Business Partner.
• Participates in the recruitment and hiring of service center transportation employees and drivers.
• Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep the team informed of current issues and events, procedural/operational changes, and new developments in the department and Company.
• Provides on-the-job training and instruction to ensure training compliance.
• Provides technical support to transportation staff, assists in the content development and deployment of technical training.
• Stays updated on regulations and industry developments as a continual learner.

Safety, Security, and Compliance

• Promotes Safety and Security initiatives across the entire team.
• Enforces and monitors safety rules and practices to ensure a safe and healthy work environment for all employees.
• Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, in coordination with the Service Center General Manager, reviews and amends procedures as necessary, and communicates findings to employees and management as needed.
• Conducts crew Safety Meetings.
• Communicates and trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at the service center.

Customer Experience Management

• Assists the Service Center General Manager with supporting the sales department at the service center in the onboarding of new accounts with responses to inquiries.
• Collaborates with the Service Center General Manager in working with commercial to maintain and monitor existing customer relationships within the service center by assisting the Order Management Specialist and customers to resolve open orders and service issues, updating records accordingly.
• Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at the service center.
• Acts with urgency to assist with resolving customer issues to maintain high service levels and assist in growing the business at the service center.

Operational Excellence

• Communicates continual improvement of productivity standards and team member safety in all phases of the operation in accordance with goals at the service center.
• Responsible for route management processes within the service center, ensuring alignment with company goals and safety and regulatory requirements.
• Manages route scheduling to ensure all scheduled customers will be serviced by the end of the day. Redirect manpower and resources as required to service customers on routes that may have operational difficulties.
• Manages driver debrief process for every route. Ensures there is documentation (manifest, PDT receipt, etc.) for every customer transaction. Updates route comments as required.
• Performs "ride-alongs" and "spot checks," ensuring drivers operate and work safely, efficiently, productively, and deliver a high level of customer service.

Service Center Management

• Administers service center management processes, ensuring alignment with company goals and regulatory requirements related to facilities, inventory supplies (i.e. drums and PPE), and asset management.
• Completes daily yard walks and regular equipment audits to ensure compliance with DOT regulations.
• Assigns work to employees and supervises their activities throughout the shift.
• Maintains work productivity, reports on trends, and recommends and implements changes to continually improve work productivity and ensure maximum effectiveness.
• Reviews and approves payroll hours on a weekly or bi-weekly basis based on pay schedule.
• Manages staff in cooperation with Human Resources Department including onboarding, career development, and potential termination of employment.
• Offers input to the P&L management for the service center.
• Maintains 10-day management processes/log to ensure alignment with company goals and safety and regulatory requirements while elevating compliance concerns to the Service Center General Manager.
• Ensures drivers are operating to DOT regulations.
• Oversees and participates in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all drivers and equipment. Ensures DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files.
• Responsible for equipment i.e. box trucks and vans, including day-to-day operation as well as working alongside fleet maintenance group and procurement for repairs and purchasing.

Qualifications

• Education: High School Diploma or GED required, B.S. in an environmental-related field preferred, or can demonstrate related equivalent work experience.
• Experience: 3 years' experience in related transportation field including experience utilizing transportation management software systems, Knowledge of DOT regulations and standards, understanding of transportation logistics and planning, and knowledge of vehicular maintenance and repair. Active CDL is preferred. 2 years of proven leadership experience. Experience in the hazardous waste industry and general knowledge of RCRA and DOT regulations as it relates to the transportation and processing of waste is preferred. Experience using an integrated fleet, driver, and compliance management software. Experience with Samsara is a plus.
• Skills: Ability to work independently using initiative and effective communication to solve challenges. In-depth knowledge of DOT Regulations. Highly developed verbal and written communication skills, including the ability to prepare and deliver presentations to large groups and deal politely and professionally with coworkers and/or customers. Ability to lead and work through others, effective delegation skills. Proficient computer and software application skills used to communicate, create, and access information. Ability to analyze, draw conclusions and develop actionable improvements from complex data. Proficiency in change management methodologies and practices is a plus. Proven ability to interact with customers and manage SLAs and relationships. Knowledge of formal process improvement methods (Kaizens, Six Sigma, Lean, Agile, etc.) is a plus.