Service Technician - The Hunter

SERVICE TECHNICIAN

Bring your hospitality heart home! Deliver five-star service and maintain luxury at every turn. Ready to elevate the resident experience? Join Kairoi as our Service Technician!

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Respond to resident service requests in a timely, respectful, and professional manner.
• Diagnose and troubleshoot maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs.
• Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively.
• Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times.
• Assist in the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
• Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
• Perform routine inspections of the property to identify any maintenance or safety concerns.
• Report any issues to the Service Manager for prompt resolution.
• Help organize and inventory maintenance equipment, materials, and supplies.
• Ensure that the maintenance shop and storage areas are clean and well-maintained.
• Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed.

SKILLS AND EXPERIENCE

• A minimum of 2-3 years of experience in apartment home repair, including general carpentry, basic plumbing, basic electrical knowledge, along with mechanical and equipment repairs.
• Bilingual (Spanish/English) is preferred.
• EPA and HVAC certifications, or the willingness to obtain them, are required.
• Must have knowledge of OSHA safety rules and regulations.
• Must have excellent customer service and a positive resident experience focused mentality.
• Should be able to work a flex schedule if necessary and a willingness to be on-call for emergencies.
• Ability to work independently and as part of a team.
• Ability to follow instructions and adhere to maintenance procedures.
• Physical stamina and ability to perform tasks that require bending, lifting, and standing for extended periods.
• Willingness to learn new skills and techniques.
• Must have a valid driver’s license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

REGIONAL LAWS AND REGULATIONS

• Arizona: Arizona Residential Landlord and Tenant Act
• California: California Tenant Protection Act of 2019
• Colorado: Colorado Warranty of Habitability
• Florida: Florida Residential Landlord and Tenant Act
• Georgia: Georgia Landlord-Tenant Handbook
• North Carolina: North Carolina Residential Rental Agreements Act
• South Carolina: South Carolina Residential Landlord-Tenant Act
• Utah: Utah Fit Premises Act
• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act
• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is often exposed to outside weather conditions.
• The noise level in the work environment is usually moderate.

About Kairoi Residential

The word ‘Kairoi’ (pronounced Ki-roy) represents moments in time where opportunities are seized. Everything we do – every day and in every service line – is about creating and capturing opportunities for our residents, our associates and our investors.