Service Technician Support I

Entry-level maintenance technician performing a narrow range of repairs with minimal supervision. Expected to develop skills for increasingly complex repairs. Primary focus is basic service requests, make-ready, and common area maintenance.

Responsibilities

• Preparing vacant units for move-in readiness: painting, cleaning, and light repairs
• Attending and engaging in training and development opportunities (eLearning, in person, and one-on-one)
• Addressing minor work orders: changing light bulbs, fixing basic plumbing leaks, replacing hardware, and minor drywall repair
• Participating in on-call rotations for after-hours emergencies at manager’s discretion
• General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Supporting higher-level technicians
• Following company safety procedures and appearance standards
• Other tasks designated by supervisor

Requirements

• Strong quality and deadline orientation
• Strong dependability, teamwork, and service mindset

Preferred Qualifications

• Basic knowledge of plumbing, electrical, and HVAC, often acquired through training rather than years of experience
• Bilingual communication ability where useful for the properties

Communication Skills

• Professionalism in resident interactions, including polite greeting and active listening
• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors
• Ability to ask questions to gain understanding

Technology Skills

• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage
• Basic smartphone skills for taking photos for turnovers and inspections

Physical/Work Requirements

• Frequent bending, lifting, walking, standing, and outdoor work
• Emergency/weekend support is required
• Ability to lift 50 lbs

Benefits

• Full insurance benefit suite including Medical, Dental, Vision, Critical Illness, Accident, and Short Term Disability Insurance
• Company-paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being services
• 401K: Bridge Investment Group will match contributions dollar-for-dollar, up to 6% of pay (fully vested immediately). Eligible employees are automatically enrolled at a 4% contribution rate (*must be at least 21 years of age and have worked for the Company for at least 60 days)
• Paid Time Off: 5.23 hours accrued per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Paid parental leave: 4 weeks as primary caregiver or 2 weeks as secondary caregiver after 6 months of employment; 12 weeks as primary caregiver after 2 years of employment
• Tuition Reimbursement: Up to $5,000 per year for pre-approved tuition expenses (repayment obligations may apply if employment terminates prior to 24 months)