Service Technician (ST)

About the role

The Service Technician is responsible for maintaining the physical integrity of the community at all times. This involves ensuring a safe and secure living environment for residents, visitors and staff. It is the Service Technician’s duty to correct any and all problems involving the physical aspects of the property as directed by the Service Manager and/or Property Manager. An effective program of maintenance is essential in order to: Maintain a safe environment.Cultivate resident satisfaction.Protect the investment of the Owner.

Duties and Responsibilities

• Conduct all business in accordance with company policies and procedures; state and federal laws, e.g., OSHA, ADA, Fair Housing, etc.
• Performs maintenance tasks personally.
• Handles resident service requests. Correct situations within 24 hours when possible.
• Is available for emergency purposes, 24 hours a week not only when on call but in the case of emergency.
• Performs tasks associated with unit turnover.
• Attends scheduled safety meetings.
• Maintains thorough knowledge of pertinent laws and EPA and OSHA regulations governing property storage and management of hazardous materials, including solvents, flammables, caustics and refrigerants.
• Orders maintenance supplies with approval from Service Manager.
• Trains newly-hired Service Technicians and/or Porters.
• Ensures building lights and timers are working properly.
• Installs new appliances as necessary.
• Affords assistance to Property Manager/office personnel as needed and in emergency situations.
• Consults with Property Manager and/or Service Manager on major repairs, replacements and/or contracts.
• Attends meetings and seminars as requested by Property Manager, Regional Property Manager or Service Manager.
• Must perform tasks associated with snow removal such as: shoveling, snow blower, plowing, salt spreading, calcium spreading, etc.

Qualifications

• Position requires at least three years experience in property maintenance or equivalent field.
• Equipment Requirement: Required to wear back support belt, goggles when working with specific equipment, masks and gloves and other safety equipment as tasks dictate.
• Must have reliable transportation and some tools.
• Work Hours: Monday through Friday with a minimum of 40 hours per week. Schedule and hours to be determined by Maintenance Supervisor and Property Manager; weekly schedule may change as required. It may be necessary to work weekends.
• Must be available for “on call” rotation schedule as determined by Service Manager and Property Manager.
• Must be available to work on snow removal as needed.

Education/Training

• Certified Apartment Maintenance Technician (CAMT) desired

Physical Requirements

• Constant need (66% to 100% of the time) to be on feet.
• Have constant need (66% to 100% of the time) to perform the following physical activities: Bend/Stoop/Squat, Climb Stairs, Push or Pull, Reach Above Shoulder, Climb Ladders, Grasp/Grip/Turning, Finger Dexterity, Writing.
• Lifting/Carrying (supplies, replacement parts, ladders, etc.): Over 150 lbs.: Rare need (less than 1% of the time).75 lbs. – 150 lbs.: Occasional need (1% to 33% of the time).25 lbs. – 75 lbs.: Frequent need (33% to 66% of the time).1 – 25 lbs.: Constant need (66% to 100% of the time).

Vision Requirements

• Constant need (66% to 100% of the time) to document maintenance and complete forms, review manuals and operating instructions, read cautionary labels, respond to written instruction from staff and residents.
• Constant need to see small detail when performing routine maintenance duties.
• Frequent need (33% to 60% of the time) to see things clearly beyond arm's reach (oversee assistants, observe problems throughout the property).

Hearing Requirements

• Constant need (66% to 100% of the time) to communicate with assistants, resident staff, vendors and residents. Must use listening skills to diagnose needed repairs, etc.

Speaking Requirements

• Constant need (66% to 100% of the time) to verbally communicate with supervisors, assistants, resident staff, vendors and residents.

Mental/Emotional Requirements

• Must be able to work in a fast-paced and customer service-oriented environment.
• Performs duties under pressure and meets deadlines in a timely manner.
• Works as part of a team, as well as completes assignments independently.
• Takes instructions from supervisors.
• Exercises problem-solving skills.
• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.

Driving/Traveling Requirements

• Frequent need (33% to 66% of the time) to pick up replacement parts and supplies from vendors. Rotation "on call" status may occasionally require expedient travel to assigned property at a moment’s notice. Drive to the corporate office to make pick ups and deliveries.
• Must have valid driver's license and automobile insurance coverage.

Working Environment

• Indoors (66% to 100% of the time). Frequently outdoors (33% to 66% of the time), all conditions, often for extended periods in inclement weather.
• Occasional exposure (1% to 33% of time) to paint fumes, solvents, adhesives, etc. Example: apartments during/after make-ready.
• Frequent need (33% to 66% of the time) to work in awkward and confining positions.

Safety Responsibilities

• Learns and complies with all company safety rules.
• Use appropriate safety equipment at all times.
• Immediately reports all unsafe conditions to supervisors.
• Be familiar with all safety features of equipment, machinery, or materials encompassed by job duties.
• Check with supervisor if there is a question as to the safe procedure to be used for any job function.

Additional Requirements

• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.

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