Service Technician (Oil & Gas Production Equipment)

Key Responsibilities

• Perform troubleshooting and repair work for Steffes products in the field.
• Lead training for proper use and maintenance of Steffes products.
• Complete field tickets in a timely manner; documenting work performed, and material used.
• Aid in working on products in the shop and maintaining equipment.
• Aid in managing inventory required for servicing products.
• Respond to requests for service and assistance in a timely manner.
• Practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Promote all Steffes products and look for new product opportunities.
• Communicate new sales opportunities based on field observations with the sales team.
• Perform any other delegated duties considered appropriate to maintain the efficient running of the department.

Core Expectations

• Customer Service: Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
• Environmental, Health, Safety (EHS): Perform work in compliance with EHS training and identified procedures/standard work. Report any EHS incident or concern to your supervisor immediately. Cooperate and contribute to the overall success of the EHS program.
• Quality: Participate in job-specific training. Complete work as indicated by standard work, processes, and/or procedures. If your work can’t be completed as required, notify your supervisor immediately for guidance.
• Conduct: Demonstrate and support the Steffes Code of Conduct.
• Policies and Procedures: Demonstrate and support Steffes Policies and Procedures by: Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others. Strive to deliver the best quality in daily work. Promote a positive image of Steffes and its products. Be timely and punctual in attendance and following all policies and procedures.

Job Requirements/Qualifications

• A high school diploma or GED.
• Willingness to work outdoors and ability to recognize and react to adverse conditions and hazardous situations.
• Three years related work experience with knowledge of mechanics, wiring, welding, fabricating, electronics, construction, hydraulics, and general knowledge of a variety of manufacturing equipment.
• Intermediate skill in Excel, Word, and Outlook.
• Possess a clean driving record with current license.
• DOT physical and drug testing are required for this position.

Functional & Cognitive Requirements of Position

• Must have the ability to lift 70 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 100 pounds.
• Must have the ability to climb ladders and/or stairs.
• Must have the ability to stoop, crouch, kneel, and bend.
• Must have the ability to handle, feel, and grip.
• Must have visual acuity to inspect work completed.