Service Technician - NorCal Bike Sport - Santa Rosa, CA

Job Summary

A Service Technician is the front line and point person for our brand to the rider and encourages successful, profitable retail by taking their technical expertise to the next level as a driver of outstanding in store brand experiences.

How You’ll Make a Difference

• Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service.
• Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
• Assists customers in an enthusiastic and courteous manner; provides “wow” customer service.
• Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs.
• Advise and assist customers with their product/service selection without bias.
• Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
• Aids in bike sales with technical consulting, and any other bike floor duties as needed.
• Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
• General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
• Proficiency in Lightspeed point of sale systems and store operational websites.

What You Need To Win

• Passion for cycling and the Specialized brand.
• Bike shop / Bike mechanic experience preferred.
• Excellent communication with the ability to effectively interact with riders and team members.
• Must be able to work as business dictates which includes weekends.
• Able to stand for extensive time periods; while occasionally walking, kneeling, or reaching.
• Able to lift at least 50 lbs. or more and use proper lifting skills.

Tell Me More

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Employee Assistance Program
• Commuter Benefits *if applicable in state