Service Technician - Nexus East

About the role

Be the hero of the home. Lead our tech team with a hospitality heart to deliver seamless luxury living. Ready to mentor and master your craft? Join Kairoi as our Senior Service Technician!

Summary

As a Senior Service Technician, you will play a critical role in maintaining the overall upkeep, functionality, and aesthetic appeal of our multifamily community. This position is responsible for responding to resident service requests, leading and mentoring Service Technicians, and ensuring the timely and efficient completion of various maintenance tasks throughout the property.

Essential Job Duties and Responsibilities

• Respond to resident service requests in a timely, respectful, and professional manner.
• Diagnose and troubleshoot complex maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs.
• Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively.
• Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times.
• Provide guidance, training, and support to Service Technicians, fostering their professional development and skill enhancement.
• Assist in delegating and overseeing work assignments, ensuring that tasks are completed efficiently and to the highest standards.
• Share knowledge and expertise with team members, promoting a collaborative and supportive work environment.
• Lead the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.
• Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.
• Perform routine inspections of the property to identify any maintenance or safety concerns.
• Report any issues to the Service Manager for prompt resolution.
• Oversee and inspect the work of Service Technicians in preparing vacant units, ensuring quality and efficiency.
• Oversee the organization and inventory of maintenance equipment, materials, and supplies.
• Ensure that the maintenance shop and storage areas are clean and well-maintained.
• Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed.
• May be responsible for coordinating and dispatching Service Technicians for after-hour emergencies.

Skills and Experience

• A minimum of 3-4 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.
• Bilingual (Spanish/English) is preferred.
• EPA and HVAC certifications are required.
• Must have in-depth knowledge of OSHA safety rules and regulations.
• Must have excellent customer service and a positive resident experience focused mentality.
• Should be able to work a flexible schedule if necessary and a willingness to be on-call for emergencies.
• Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.
• Strong leadership and mentoring skills, with the ability to guide and motivate others.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to prioritize tasks and manage time effectively.
• Must have a valid driver’s license with no major infractions in the last 12 months.

Additional Considerations for Luxury Communities

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.
• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.
• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.
• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

Regional Laws and Regulations

• Az: Arizona Residential Landlord and Tenant Act
• Ca: California Tenant Protection Act of 2019
• Colo: Colorado Warranty of Habitability
• Fl: Florida Residential Landlord and Tenant Act
• Ga: Georgia Landlord-Tenant Handbook
• Nc: North Carolina Residential Rental Agreements Act
• Sc: South Carolina Residential Landlord-Tenant Act
• Ut: Utah Fit Premises Act
• Tn: Tennessee Uniform Residential Landlord and Tenant Act
• Va: Virginia Residential Landlord and Tenant Act

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

About Kairoi Residential

The word ‘Kairoi’ (pronounced Ki-roy) represents moments in time where opportunities are seized. Everything we do – every day and in every service line – is about creating and capturing opportunities for our residents, our associates and our investors.