Service Technician - New Tech Machinery

Position Summary

The Service Technician is a key representative of the NTM with direct customer contact and is a valued, essential part of the company’s success. The Service Technician performs various customer service activities including solving customer problems on the phone and by traveling to the customers. Additionally, the Service Technician will manage customer relationships, sell parts and service programs, prepares customer proposals and other duties.

Job Duties

• Evaluates customer service request and prepare proposals at NTM and customer location
• Makes real time decisions and/or makes recommendations on how to best serve the customer to the service manager
• Performs in-plant and on-site training, adjustments, repairs, maintenance as directed by the Service Manager and agreed to by the customer
• Proactively sells NTM services, e.g., training, adjustments, repairs, spare parts, maintenance agreements
• Uses NTM Business System, CRM, and Cases to prepare proposals, manage customer relationships, and to manage customer service issues
• Represents NTM when servicing customer machines on the telephone, and when needed traveling to the customer location
• Travels for this position is frequent; approx. 20%

Requirements

• A high school diploma or GED preferred, technical school or military experience a plus
• At least 5 years’ experience in building and/or servicing portable rollforming systems or manufacturing/processing machinery is strongly preferred
• Ability to troubleshoot and repair machine control systems
• Proven ability to work directly with customer to solve their problems and to be paid for the work
• Must be a team player able to effectively work at all levels of an organization
• Must be highly reliable, trustworthy, honest, and commitment oriented
• Experience with CRM and case management systems preferred
• Requires solid written and verbal communication skills
• Overall PC literacy (Microsoft Office) is required
• Must be detail oriented, self-motivated, and disciplined with the ability to handle multiple tasks

Summary

The Mazzella Way
Mazzella is a family-owned company that puts people first. With over 1200 employees and 40 locations, we are the humble leaders in the industry. We offer market-competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members Join Mazzella

• Team-oriented environment
• A real work-life/home-life balance
• Growth and development opportunities including a lifelong learning career path
• Humble, hungry, smart culture
• Market-competitive salaries
• Free virtual doctor visits with $0 copay (Teledoc)
• Tuition reimbursement

EEO/Drug Free Workplace

Mazzella is an equal opportunity employer and is committed to creating a diverse workforce. We are proud to provide a drug-free workplace.