Service Technician III

About the Role

Service/Repair Technician 3 possesses in-depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers, including installation and service of commercial food equipment. This role involves a routine work schedule with on-call, after-hours, holiday, and weekend on-site repair support.

Responsibilities

• Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans/leads advanced installations as needed.
• Maintains, diagnoses, and repairs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or time and material (T&M) basis.
• Interprets and follows schematic diagrams and demonstrates knowledge of sequence of operations for multiple operating modes.
• Applies knowledge of state-specific and federal regulations related to combustion emissions.
• Completes and documents preventative maintenance on commercial food equipment.
• Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promotes branch and organizational financial objectives by providing quality customer experience and generating leads.
• Supports new product introduction and maintains current industry and equipment knowledge.
• Manages assigned company assets, including vehicle, tools, and inventory.
• Follows company’s safe driving and other applicable policies.

Requirements

• High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience.
• Associates Degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.
• Industry certification (e.g., CFESA, NATE, Hobart Accredited Certified Technician) is highly desirable.
• EPA Certification (position/location dependent).

Skills & Competencies

• Mechanical Aptitude: Demonstrates in-depth knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) systems with complex troubleshooting experience. Skilled in using tools and equipment (e.g., hand tools, service manuals, gauges, meters).
• Customer Service: Utilizes interpersonal styles, communication methods, and problem-solving skills to assist and influence customers positively.
• Safety at Work: Observes and practices all safety and security procedures (PPE, safety training, etc.).
• Technical & Analytical Skills:
  • Reads and interprets service manuals and mechanical diagrams.
  • Understands basic math (calculations, percentages, measurement conversions).
  • Compiles and summarizes data for supervisors to support customer-focused strategies.
  • Basic/working knowledge of Windows applications and Microsoft Office (Word, Excel).
• Quality:
  • Demonstrates accuracy and thoroughness.
  • Applies feedback to improve performance.
  • Monitors own work to ensure quality.
• Productivity:
  • Meets productivity standards (Customer Facing Metrics).
  • Completes work in a timely manner and strives to increase productivity.
• Attendance/Punctuality:
  • Consistently at work and on time.
  • Ensures work responsibilities are covered when absent.
  • Arrives at meetings and appointments on time.
• Dependability:
  • Follows instructions and responds to management direction.
  • Takes responsibility for own actions.
• Teamwork:
  • Balances team and individual responsibilities.
  • Exhibits objectivity and openness to others' views.
  • Gives and welcomes feedback.
  • Builds positive team spirit and supports team success.
  • Commits to extended hours when necessary to reach goals.
• Safety:
  • Reads and understands safety guidelines.
  • Approaches job responsibilities with an emphasis on safety, efficiency, and quality.
  • Performs visual safety inspections of vehicle and equipment; reports defects.
  • Completes required safety training.
• Time Management & Communication:
  • Prioritizes workload, special tasks, and concurrent projects.
  • Communicates orally with individuals inside and outside the organization.
  • Demonstrates crisis/conflict resolution skills.
  • Self-motivated and takes direction from senior technicians and management.
  • Thrives in a multi-tasking environment and adjusts priorities quickly.

Physical Demands & Work Environment

• Physical Demands:
  • Lifts up to 75 lbs with or without assistance.
  • Climbs up to 10 ft with an A-frame ladder; occasional roof access via extension or fixed ladders (>20 ft).
  • Extensive walking (3-5 miles/day) and driving (5-6 hours/day).
  • Kneels, squats, bends, pushes/pulls, and moves in tight/confined spaces.
  • Operates motor vehicles, heavy equipment, machinery, and power tools.
• Working Conditions:
  • Office facilities and customer sites (e.g., commercial kitchens).
  • Exposure to noise, heat, cold, slippery, wet, or dirty conditions.
  • Travel requirement up to 50% of the time.
• Hours of Work:
  • Normal business hours with occasional/frequent/extended hours as needed.
  • Flexibility to meet critical deadlines, including nights and/or weekends.
  • Early mornings, evenings, and/or weekends may be required.