Service Technician II - Crane

Ring Power Corporation, a full-line Caterpillar dealer with 26 locations across Florida and the Southeastern United States, is dedicated to customer service and professional support.

About the Role

Maintains essential tools, works safely and orderly, and cares for company machinery and equipment. Utilizes dealer computer systems for documentation, repairs or replaces defective parts, and ensures cost-effective repairs by reusing maximum parts. Creates and submits repair estimates, prepares parts requisitions, time cards, and service reports with accuracy. Works under guidance for component disassembly, repair, and testing, and may temporarily assume a lead role. Stays updated on technical industry changes and performs additional duties as assigned.

Responsibilities

• Maintain a minimum set of tools required for job performance.
• Work in a neat, orderly, and safe manner while caring for and maintaining company machines and equipment.
• Utilize dealer computer systems for work orders and other documentation.
• Repair or replace defective parts on machinery and equipment.
• Disassemble components and properly clean parts.
• Inspect components to ensure maximum parts reuse to control repair costs.
• Test, diagnose, and adjust failures of equipment.
• Create repair estimates and submit information to substantiate quotes.
• Prepare parts requisitions, time cards, or service reports as requested, ensuring legibility and accuracy.
• Work under the guidance of a qualified technician in disassembly, repair, re-assembly, and testing of components.
• Monitor job expenses versus repair estimates and notify the lead person of any cost overruns.
• Assume the lead person position temporarily as necessary.
• Maintain personal company service literature and stay aware of technical industry changes.

Skills

• Safety: Fully supports and follows safe work behavior, prioritizing safety in the workplace.
• Job-Specific Skills: Demonstrates mastery of job-specific knowledge and skills as outlined in the Learning Management System (LMS).
• Communication: Uses active listening, conveys information clearly, and ensures effective communication through feedback.
• Information Gathering: Identifies and gathers high-quality, relevant information from appropriate sources.
• Planning and Organizing: Creates realistic schedules, evaluates progress, and prioritizes tasks to achieve goals.
• Initiative: Takes action without requiring direction, seeks input, and makes timely decisions.
• Customer Oriented: Demonstrates concern for customer satisfaction, addresses concerns promptly, and maintains a positive manner.
• Confidence and Drive: Approaches tasks with a "can-do" attitude and focuses on successful completion despite resistance.
• Self-Aware: Understands personal strengths, weaknesses, and the impact of behavior on others.
• Personal Development: Proactively seeks growth opportunities and takes responsibility for learning and development.

Requirements

• High school diploma or GED.
• 3-4 years of relevant experience.
• Ability to comprehend written material and communicate effectively with employees and customers.
• Completion of standards outlined in the personnel achievement guideline or equivalent qualification.
• Valid Class E Driver’s License.
• Preferred: High school education with specialized technical coursework or equivalent experience as a Technician.

Work Environment

• Problem Solving: Requires complex problem-solving with minimal guidance; independent research may be needed.
• Creativity: Encouraged to use new approaches in daily activities.
• Autonomy: Job is not closely monitored; discretion in decision-making and setting priorities is expected.
• Stress Load: Regular exposure to stress (20-80% of the time).
• Workload Fluctuation: Frequent changes in priorities, complexity, and quantity of work.
• Work Schedule: Typically performed after regular business hours, with occasional requirements to work days, holidays, and weekends.
• Organizational Impact: Performance significantly impacts expenses, efficiencies, and achievement of department/company objectives.
• Supervisory Responsibility: No supervisory responsibility; may work independently or as part of a team.

Physical Demands

• Climbing: Frequently (3-6 hours/day).
• Kneeling: Frequently (3-6 hours/day).
• Reaching: Frequently (3-6 hours/day).
• Standing: Constantly (6-8 hours/day).
• Walking: Frequently (3-6 hours/day).
• Talking/Hearing: Constantly (6-8 hours/day).
• Pushing/Pulling/Lifting (up to 25 lbs): Frequently (3-6 hours/day).
• Pushing/Pulling/Lifting (26-50 lbs): Occasionally (up to 3 hours/day).
• Pushing/Pulling/Lifting (Over 50 lbs): Occasionally (up to 3 hours/day).

Environmental Conditions

• Outside Conditions: Constantly (6-8 hours/day) with no effective protection from weather.
• Extreme Heat: Frequently (3-6 hours/day) with temperatures above 100 degrees.
• Noise: Frequently (3-6 hours/day) sufficient to require shouting to be heard.
• Vibration: Frequently (3-6 hours/day) exposure to oscillating movements.
• Hazards: Frequently (3-6 hours/day) including proximity to moving parts, electrical current, heights, heat, and chemicals.
• Atmospheric Conditions: Frequently (3-6 hours/day) exposure to fumes, odors, dust, mists, gases, or poor ventilation.
• Oils: Frequently (3-6 hours/day) exposure to oils and cutting fluids.
• Air Particulates/Contaminants: Occasionally (up to 3 hours/day) requiring respirator use.