Service Technician II

About the role

The Service Technician II plays a crucial role in providing exceptional customer service and maintaining the quality of Progress Residential's single-family rental homes. This position requires a combination of technical expertise and strong interpersonal skills.

Responsibilities

• Inspect, troubleshoot, and repair various systems and components in Progress Residential single family homes.
• Handle scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests.
• Replace, modify, and repair equipment or systems as needed or requested by customers.
• Diagnose and troubleshoot basic HVAC items such as thermostats, batteries, and filters.
• Report all major repairs or replacements before any expenditures.
• Ensure the property's safety by correcting any unsafe conditions immediately.
• Comply with company policies and adhere to all state and federal regulations.
• Maintain regular attendance and punctuality.
• Work on-call, weekends, and evenings as needed.
• Manage personal tools and equipment required for service in residential environments.
• Adhere to fleet vehicle maintenance schedules and workplace safety standards.

Qualifications

• A high school diploma or equivalent.
• Technical College or Trade Program with HVAC Certification preferred.
• At least 3 years of general service and maintenance experience.
• Valid driver’s license in the working state.
• EPA Certification required.
• Experience repairing all makes & models of residential appliances preferred.
• Previous experience in single-family or multi-family rental industry preferred.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational and communication skills.
• Knowledge of pertinent laws and EPA and OSHA regulations.
• Proficiency in Microsoft Office and handheld computers.