Service Technician I

About the role

Perform maintenance, troubleshooting, repairs, and small installations on electrical and mechanical systems in commercial and industrial settings. This role requires strong problem-solving skills, clear communication with customers, and accurate documentation of all work performed. The technician must manage tools and inventory, respond to service calls, and participate in on-call rotations to ensure reliable and responsive support.

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. The following values guide our behaviors: A Servant's Heart — Focus on the Needs of Others, Wisdom — Insightful, Integrity — Honesty and Trustworthy, Courage — Decisive and Confident in Others, Humility — Modest and Respectful, Passion — Unfailing Dedication.

Responsibilities

• Perform service, maintenance, troubleshooting, and repairs on electrical and mechanical systems in commercial and industrial environments
• Perform scheduled maintenance tasks and respond to service calls efficiently and effectively
• Support and perform small-scale installations, system upgrades, and control or equipment retrofits as assigned through the service department
• Identify and resolve electrical and mechanical faults and provide solutions that restore system functionality
• Communicate directly with customers to understand needs, explain findings, and offer service recommendations
• Provide timely and accurate service estimates for repair or replacement work
• Resolve customer or job-site conflicts related to installation issues with professionalism and clarity
• Manage truck inventory, tools, and equipment to ensure readiness for service tasks
• Maintain tools and equipment in good working condition and report deficiencies or replacements needed
• Accurately complete field service reports, equipment documentation, and other required paperwork for each service visit
• Submit all documentation in a timely manner to support accurate billing and service tracking
• Provide feedback to supervisors on changes, issues, or improvement opportunities observed during service work
• Pre-plan and identify methods to eliminate hazards daily by work task
• Execute skill in observing habits and hazards of others and bringing it to their attention
• Uphold safety as the most important goal of our company; support the goal of achieving zero accidents
• Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
• Obtain safety training as expected by all company personnel

Requirements

• High School Diploma (or equivalent) required
• 5-7 years' experience in the electrical field required
• Positive safety attitude and personal integrity — both are non-negotiable
• Must present a professional image and excel in trust building
• Must be self-starter and able to work with minimal supervision
• Able to use hand tools of the trade

Physical Requirements

• Perform work while standing, climbing ladders, crawling, kneeling, and lifting up to 50 lbs., both indoors and outdoors
• Work in environments involving moving machinery, temperature fluctuations, dust, fumes, and confined spaces