Service Technician - Bradenton, Sarasota FL

Job Summary

We Are Patterson! Patterson Companies, Inc. is dedicated to providing top-notch products, technologies, services, and business solutions for the animal and oral health markets. We are currently seeking a skilled Mechanical Service Technician to join our Dental Service team. This role offers hands-on experience installing and repairing dental equipment, including computer-related items, alongside industry experts.

About the Role

This position provides an opportunity to work closely with the best in the dental industry, delivering exceptional customer service while gaining valuable technical skills. Employees will grow their basic installation and repair abilities, leading to career advancement within Patterson!

Essential Functions

• Install and/or Repair Dental Equipment: Under mentorship and online training, technicians will safely remove, modify, repair, and install various dental equipment. They will also follow checklists and adhere to manufacturer guidelines, OSHA standards, and other relevant regulations.
• Safely Perform Tasks: Technicians must demonstrate proficiency in aseptic practices and possess strong safety awareness.
• Customer Service: Respond promptly and professionally to customer inquiries, building and maintaining positive relationships through courteous and attentive interactions.
• Communication: Clearly convey technical information to customers and colleagues, demonstrating excellent verbal and written communication skills.

Additional Functions

• Work Ethic: Demonstrate commitment to Patterson's values and business conduct, working with urgency and persistence to overcome challenges.
• Problem Solving Skills: Anticipate and address customer needs proactively, going beyond standard training to find solutions.
• Interpersonal Skills: Foster productive relationships with customers, vendors, and colleagues, handling difficult situations with professionalism.
• Inventory Management: Accurately assess and manage inventory needs for service requests, ensuring efficient operations.
• Personal/Vehicle Safety: Maintain a safe driving record and represent Patterson Dental responsibly while operating company vehicles.

Job Qualifications

• High School Diploma or Equivalent
• Mechanical Aptitude Required
• Strong Work Ethic and Ownership Mindset
• Focus on Meeting and Exceeding Customer Expectations
• Basic Computer Skills and Smart Phone/Tablet Proficiency
• Excellent Verbal and Written Communication Skills
• Valid Driver’s License with Good Driving Record

Preferred Qualifications

• Trade School Training in Carpentry/Plumbing/HVAC/Electrical
• Microsoft Outlook, Excel, and Teams Knowledge

Physical Demands and Environmental Factors

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 25 pounds up to 75% per day.
• Must be able to reach at shoulder and waist levels up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up to 49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.
• Requires 100% travel to customer sites in a local geographic area, occasionally out of town for overnight and/or after-hours.