Service Technician

Responsibilities

• Perform maintenance and repair of car wash systems at customer sites, ensuring all work meets company and industry standards.
• Troubleshoot and resolve technical issues efficiently, providing on-site and remote support as needed.
• Interact with customers reflecting courtesy, integrity, and good workmanship.
• Serve existing accounts by analyzing work orders; planning daily travel schedules; investigating complaints; conducting tests; resolving problems.
• Maintain rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
• Complete and submit accurate and timely documentation, including Field Service Reports, Service Tickets, expense reports, mileage logs, and records of service actions, in accordance with company guidelines.
• Safeguard company and customer information and valuable equipment.
• Comply with pertinent safety codes and regulations, including OSHA standards.
• Follow all safety protocols and wear appropriate personal protective equipment (PPE) as required by job duties and company policies.
• Promptly report any work-related accidents or injuries within 24 hours to designated personnel.
• Maintain customer confidence by keeping service information confidential.
• Clean and inspect company-provided service vehicles weekly.
• Aid in the training of new Service Technicians.
• Contribute to team objectives by supporting colleagues and participating in company initiatives as needed.

Qualifications

• High School Diploma/GED required.
• Prior experience in the Electrical, Automotive, HVAC, or Welding is a plus.
• 3-5 years of hands-on installation or construction field experience preferred.
• Clean Driving Record & Valid Driver's License.

Benefits

• 100% employer-paid medical plan.
• Additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage available.

Schedule

Hours may vary, and the position will require up to 30% travel.

Pay

Details on pay are not specified in the job posting.

Company Information

Sonny's Enterprises is the world's largest manufacturer of conveyorized car wash equipment, parts, and supplies. We are the industry leader, recognized and awarded by the International Car Wash Association for innovating new technologies to advance the industry with products proudly designed and built in the USA. Our culture thrives on finding new and better ways to accelerate what’s next. We embrace change and the opportunity it produces to maximize the potential of our most valuable resource—our PEOPLE!

EEO Statement

We are committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.