Service Technician

Pella New Jersey Branch

About the role

The Service Technician will provide quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field. They will diagnose product issues in the field, determine and perform the correct resolution, and communicate accordingly with customers and internal service team.

Responsibilities

• Provide quality service visits to customers to inspect, repair and/or adjust Pella windows and doors in the field.
• Determine and perform the correct resolution for product issues diagnosed in the field.
• Communicate with customers and internal service team regarding service visits and repairs.
• Ensure all customer service calls are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.

Requirements

• General construction knowledge.
• Valid driver's license.

Benefits

• Hourly pay rate starts at $26 with first increase after 6 months followed by annual increases.
• Company truck.
• Company cell phone.
• Full benefits package including medical, dental, and vision coverage beginning the first of the month following start date.
• Health savings and flex spending accounts.
• Company paid life insurance.
• Company paid short/long term disability insurance.
• 401k with company match.
• Paid vacation time.
• Paid sick time.
• Company paid holidays.
• Direct deposit.
• In-depth training program.
• Solid reputation of the Pella Brand.

Pay

Hourly pay rate starts at $26 with first increase after 6 months followed by annual increases.

Schedule

Full-time position with a work schedule of Monday – Friday, starting at 7:00 AM.