Service Technician

About the role

Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items.

Responsibilities

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The core responsibilities include:

• Install and/or repair dental equipment, including safely removing, modifying, repairing, and installing various dental equipment under general supervision.
• Follow checklists, ensuring all critical parts are examined, and demonstrate knowledge on the installation procedures and jobsite protocol.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Support customer needs through responding in a timely and professional manner, demonstrating passion and a people-first approach by treating customers in a respectful and considerate manner.
• Communicate effectively with customers, understanding and conveying information, listening attentively, and asking questions when necessary.

Requirements

The following requirements are necessary for this role:

• High school diploma or equivalent
• Mechanical aptitude required
• Possesses strong work ethic and takes ownership of both company and customers goals/objectives
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
• Valid driver’s license along with good driving record

Preferred qualifications include trade school training in carpentry/plumbing/heating/electricity/electronics, excellent organization and problem-solving skills, and knowledge of Microsoft Outlook, Excel and Teams.

Working Conditions

The physical demands of this role include:

• Remaining in a stationary or driving position up to 100% per day
• Lifting boxes and dental supplies up to 1-25 pounds up to 75% per day
• Positioning oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day
• Reaching at shoulder level and reaching at waist level up to 25% per day
• Moving or lifting dental equipment and supplies weighing up 26-49 pounds up to 10% per day
• Moving dental equipment weighing up to 50 pounds into place less than 5% per day
• Climbing steps and/or ladders less than 5% per day

This position requires traveling to customer locations and providing services and support to customers, with 100% travel to customer sites in a local geographic area, and occasional out of town for overnight and/or after-hours.

Pay

The potential compensation range for this role is $20.91 - $27.16, with the final offer amount potentially exceeding this range based on various factors such as candidate location, experience, and skills.