Service Technician

About the role

The Service Technician is responsible for the removal, troubleshooting, repair, maintenance, and reinstallation of customer pump systems and related equipment. This role supports and services our customers, projects, and supplier partners in compliance with company policies and standards.

Responsibilities

• Remove, repair, and reinstall customer pumps and equipment.
• Perform preventative and predictive maintenance on customer equipment and systems.
• Troubleshoot, diagnose, disassemble, evaluate, and repair pumps, motors, and related equipment.
• Read and interpret exploded views, O&M manuals, and parts lists from pump manufacturers.
• Document work orders, including pump and motor details, cause of failure, parts required, and problem descriptions.
• Repair or replace mechanical seals, bearings, shafts, wear rings, O-rings, gaskets, and impellers.
• Clean rotating equipment parts using methods such as parts washers and sand blasters.
• Work with electrical systems including 120VAC, 240VAC, and 440VAC single- and multi-phase power.
• Operate, program, repair, and replace Variable Frequency Drives (VFDs).
• Safely operate shop tools, testing equipment, and specialized repair equipment.
• Record service and design data to ensure expected performance outcomes.
• Follow all company safety policies and procedures.
• Participate in manufacturer pump training courses.
• Maintain a clean and organized worksite.
• Assist other mechanics and departments with skilled and non-skilled duties as directed by the Service Manager.

Qualifications

• Basic mechanical aptitude and ability to operate required equipment.
• Basic math skills, including fractions.
• Basic knowledge of pumps and electrical equipment.
• Valid driver’s license.
• Strong communication and problem-solving skills.

Skills

• Mechanical and technical aptitude.
• Troubleshooting and problem-solving.
• Safety awareness.
• Attention to detail.
• Customer Service Orientation.
• Communication and teamwork.

Pay

The base salary for this position typically falls within the range of $20.63 to $26.25 per hour. Starting wage may vary based on a number of factors including, but not limited to, the position being offered, location, education, training, and/or experience.

Schedule

Regular travel to customer job sites within assigned service areas.

Benefits

• Competitive weekly/bi-weekly pay.
• Discretionary bonuses.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Paid time off (vacation, sick, volunteer, holidays, birthday, floating).
• Medical/dental/vision.
• Flexible spending accounts.
• Company-paid life and short-term disability.
• Optional long-term disability.
• Additional life insurance.