Service Technician

General Purpose

The Service Technician – Level 1 is responsible for performing basic diagnostics, service repairs, and maintenance work on customer and dealer-owned equipment. The Service Technician – Level 1 reports to the Service Manager.

Essential Functions

• Performs repairs and maintenance using proper tools, techniques, and equipment for the machines that the technician specializes in.
• Follows Technical Manual procedures when conducting maintenance and repairs on machines of the Technician's specialty.
• Seeks direction and guidance from the Service Manager or senior technicians, as necessary.
• Maintains contact with customers about work performed on equipment as necessary.
• Participates in training programs that are required for advancing work-related skills and knowledge.
• Maintains current knowledge of John Deere and competitive products.
• Maintains vehicles, inventory, AVE-PLP tools, personal tools, and equipment in good working order.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports and forms required in conjunction with work assignments.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Qualifications

Knowledge, Skills, and Abilities:

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP's DNA.
• Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of customer and dealer-owned equipment.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Ability to communicate effectively with AVE-PLP staff and customers, both verbal and written.
• Ability to work cooperatively in a team environment.
• Ability to use job-related computer applications and basic computer functions.

Education: High School Diploma or General Education Diploma (GED) equivalent is required.

Experience:

• One or more years of experience performing service repairs is preferred.
• Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have and maintain a valid Driver's License.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Forklift license preferred or ability to obtain one.

Working Environment

• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Regular and long-term exposure to work areas containing toxic/caustic/hazardous/volatile chemicals; extreme conditions such as hot/cold; sharp hazards; dust/fumes/gasses; electrical shock; moving mechanical parts; high pitched and/or constant loud noise.
• Work may involve assisting with sampling, calibration of equipment and process instruments calibration / maintenance in difficult areas.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious work environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• Required to rotate on-call responsibilities for up to a week at a time.

Physical Activities

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• May involve climbing ladders, stairs, steps, and traversing catwalk grating, pushing, pulling, bending, stooping, and kneeling on a frequent basis and working in confined space and manual dexterity required to complete work tasks through safe and proper operation of power and hand tools, and motor vehicles.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Moving, positioning, and carrying loads of up to 5 pounds upstairs and loading on four-foot-high surfaces frequently.
• Strenuous physical work involving heavy lifting, pushing, or pulling of objects up to 50 pounds frequently and 75 pounds occasionally.

This response is AI-generated, for reference only.