Service Technician – Central Coast

Role and Responsibilities

• Service and basic programming of residential and commercial security CCTV, ACCESS Control systems, burglar and fire alarm, sprinkler monitoring and life safety systems.
• Test all repairs made on site in accordance with JMG’s policy.
• Thorough understanding of NFPA Codes and the ability to apply them to service.
• Ability to make programming changes to Burglar Alarm, Fire Alarm, and Access Control panels in the field via laptop computer, keypad or local programmer.
• Thorough understanding of basic Burglar Alarm, Fire Alarm, Access Control, and CCTV, systems design and functionality.
• Takes part in the normal on-call rotation for emergency after-hours service.
• Accurately complete all paperwork directly related to the servicing of these systems.
• Notifies Data Entry/QC or the Vice President of Operations of all changes, additions and deletions on all service calls.
• Accurately complete time cards.
• Maintain the issued company vehicle to the standards set forth by management.
• Maintain company issued vehicle, tools and equipment to the standards set forth by management.
• Maintain vehicle inventory to the levels set forth by management.
• Maintain a professional appearance at all times.
• Interface and assist the Sales and JMG staff with technical information necessary to improve service.
• Ensure customer satisfaction by providing complete and accurate training to the customer on all systems serviced at the customer’s site.
• Performs daily routine check-ins as required by management.
• Communicates scheduling issues with the Field Service Supervisor and dispatchers.
• Performs related services as required.
• Other duties as assigned.

Qualifications

• At minimum of 5 years hands on experience in the security and fire alarm industry, specifically within installation or service environment.
• Experience utilizing appropriate software and electronic tools.
• Flexible with hours during times of high workloads.
• Must be able to obtain an Alarm Company Employee registration card.
• Must possess a current California Driver’s License.
• Must have or be working towards completion of the State of California Fire & Life Safety Certification.
• Strong and effective communicator.
• Strong customer-service mentality.
• Strong verbal communication skills.
• Ability to read, write and comprehend simple instructions and memos.
• Ability to present information in an effective manner.

Education Requirements

• High School diploma or equivalent.

Physical Demands

• While performing the duties of this job, the employee is regularly/frequently required to use hands to finger dexterity, handle or feel objects, equipment or controls and talk or hear.
• The individual must occasionally lift and/or move up to 75 lbs and work at heights up to 75 feet.
• The individual must be able to drive, sit, walk, stand, bend, reach with hands and arms, stoop, kneel, crouch, crawl, climb and balance.
• Specific vision and abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regular attendance is required.
• The noise level in the work environment is usually medium to moderate.