Service Technician - Ag/Diesel Equipment Stratford

About the role

Riesterer & Schnell is Wisconsin's premier John Deere dealership, serving farmers and residents for nearly 100 years. Joining the R&S team means being part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment, please apply to explore joining a hardworking and passionate team.

Responsibilities

• Accepts repair orders as assigned by the Service Manager, Assistant Service Manager, Service Writer or assigned person.
• Determines necessary repairs and coordinates with Service office staff to communicate these to the customer and obtain approvals.
• Serves, repairs, reconditions, or assembles equipment as approved by the customer/Service Manager.
• Works cooperatively with Parts Department staff to obtain necessary parts and notifies Service Manager when expedited orders are needed.
• Completes service inspections on equipment, making recommendations on repairs needed.
• Promotes marketing programs to customers to drive sales.
• Participates in after-hours program, carrying the pager for a week at a time, responding to after-hours calls in a timely, professional manner.
• Communicates with customers in a positive, professional manner, demonstrating patience in explaining repairs.
• Notifies Service Manager of safety issues and/or accidents immediately.
• Documents time and work performed accurately on forms provided in a legible and complete manner.
• Ensures work is conducted safely, wearing safety glasses & steel-toed shoes and following other company safety guidelines.
• Attends meetings, training sessions, and other company events in a positive, professional manner.
• Maintains a clean, neat, and safe work area and the shop in general.
• Presents a positive, professional image in conduct and dress at all times.

Requirements

• Three plus years of previous related experience preferred.
• Associates Degree in agricultural equipment, diesel technology, or other equipment preferred.
• Knowledge of farm equipment preferred.
• Owns necessary tools.
• Valid driver’s license and insurable driving history.

Qualifications

• Must have a valid driver’s license and insurable driving history.

Skills

• Technical knowledge of farm equipment.
• Ability to diagnose and repair equipment.
• Good communication skills.
• Attention to detail.
• Customer service orientation.

Benefits

• Hours: Monday through Friday from 7:30 am until 5 pm, with a generally voluntary Saturday shift from 7:30 am until noon.

Pay

• Starting wage range is typically $25-40/hr and varies by experience level.

Schedule

• Monday through Friday from 7:30 am until 5 pm, with a generally voluntary Saturday shift from 7:30 am until noon.