Service Tech II - LSS

About the role

At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.

Benefits

Vallen offers a range of benefits, including:

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire, and 40–56 hours of sick time per year based on seniority and advanced upon hire
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities

Responsibilities

As a Service Technician II focused on Life Safety Services in the Vallen Safety Services Group, you will install and/or inspect, test, and maintain (ITM) life safety systems and equipment for established customers on a scheduled basis. Your duties will include:

• Conducting service calls
• Systems testing and inspections to the prescribed standards
• Performing on-site emergency troubleshooting and maintaining of customer's Life Safety Systems
• Identifying code issues and discrepancies
• Preparing accurate, timely Technician worksheets (TWS) and reports
• Installing Life Safety Systems
• Providing customer service in the area of installation and/or ITM of Life Safety Systems, including Fire Extinguishers, Fire Alarm and Detection Systems, Gas Detection Systems, Foam Systems, Dry Chemical Systems, Clean Agent Systems, Special Hazard Systems, and Water Based Systems
• Responsible for providing the testing and repair documentation and ensuring it is filled out accurately, completely, and turned in for proper invoicing
• Responsible for ensuring the customer has all required copies of all required documentation upon servicing equipment
• Basic knowledge of regulatory standards pertaining to assigned duties, i.e., State, OSHA, and NFPA regulations, etc.
• Always exhibit safe work practices
• Assist in shipping and receiving, unloading trucks, checking in merchandise, matching purchase orders to sales orders & distributing to sales associates for processing

Qualifications

To be successful in this role, you will need:

• High School or GED
• Minimum 2 Certification (manufacturing/state) in a fire protection related field
• Fire Alarm & Ext A 1-3 yrs. exp or WBS Construction 1-3 yrs. exp
• RME-I (if applicable)
• Mechanically inclined
• Strong communication skills
• Specific -- RELEVENT experience in the installation and/or maintenance, repair, and service of life safety systems and equipment
• Ability to repair and service equipment sold by Vallen
• Maintain minimum productivity of 90% within 60 days
• Current Motor Vehicle License with good driving record
• Commercial Driver's License required if carrying loads of hazardous materials
• Proficient with hand tools
• Able to complete repairs and maintenance of equipment in a timely and accurate manner
• Able to provide assistance, advise, and training to Vallen associates and plant personnel
• Assist warehouse personnel with order fulfillment if needed
• Keep all certifications and licenses current and renewed by completing continuing education as required
• Ability to read, write, and comprehend English (operational, process, and quality instructions)
• Must pass Drug & Alcohol screen, Physical exam, and background check

Work Environment & Physical Demands

Working conditions will vary with service work being performed indoors and out in the field. You may be required to work in hazardous environments, climb stairwells, ascend and descend ladders, and lift items weighing up to 55 lbs. You must be able to work in climatic weather conditions and pass all test requirements to be approved to work offshore (if applicable).