Service Tech/Advisor

About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.

About the Role

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes on the spot and install the awesome accessories customers select for their new bike! You’ll also be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their gear running flawlessly. This role closely supports the Service Manager. When the Service Manager is not available, you are the face of the department to customers.

Responsibilities

• Troubleshoot and repair a variety of bicycles
• Install accessories for customers’ new bikes
• Serve as the face of the service department to customers in the absence of the Service Manager
• Communicate with customers to evaluate issues and recommend repairs
• Provide exceptional customer service and hospitality

Requirements

• Self-motivation and a positive, team-focused mentality
• Willingness to pitch in on any task
• Fantastic hospitality: a warm, approachable manner, great listening skills, and a drive to help
• Top-notch communication skills
• Impressive attention to detail and a love for problem-solving
• Eagerness to learn the ins and outs of servicing bicycles
• Desire to continually learn proper service methods and new technologies

Benefits

• Flexible and fun company culture
• Competitive health care (PPO & HDHP medical plan options)
• Dental insurance
• Vision insurance
• Flexible Spending Accounts (FSA)
• Free life insurance & optional term life insurance
• Competitive vacation package
• 401(k) with match and Employee Stock Ownership Plans (ESOP)
• 12 weeks of maternity leave with 100% pay
• Paid company holidays
• Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
• Employee discounts on all product
• Deep partner retail discounts