Service Tech / Advisor

About the role

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so.

Responsibilities

• Care for bikes so their owners love riding them
• Service all types of bikes on the spot
• Install accessories customers select for their new bike
• Support the Service Manager and be the face of the department to customers when the Service Manager is not available
• Elevated skills in communication, leadership, and problem solving

Requirements

• Self-motivation
• A positive, team-focused mentality
• A willingness to pitch in on any task
• Fantastic hospitality—warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Top-notch communication skills
• Impressive attention to detail and a love for tinkering ‘til you figure it out
• Eagerness to learn the ins and outs of servicing bicycles
• A desire to continually learn proper service methods and new technologies