Service Team Member
About the role
Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Responsibilities
- Complete truck unloading and merchandise duties throughout the store
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Affix and remove price tags, restock shelves, and assist with inventory management
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
Qualifications
Preferred Type Of Experience: The Job Requires Retail and/or customer service experience preferred
Physical Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Ability to bend, lift, carry, reach, and stretch
- Lift heavy boxes and access high shelves by ladder or similar equipment
Skills
Preferred Knowledge/Skills/Abilities: Cross trained in Custom Framing selling and production
Benefits
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Pay
Total Base Pay Range For This Position: $17.87 - $20.90
Schedule
Work hours include nights, weekends and early mornings