service team member

Deliver friendly customer service

Help customers shop our store, locate products, and provide them with solutions.

Provide a fast and friendly checkout experience; execute cash handling to standards.

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.

Educate customers on the Voice of Customer (VOC) survey.

Omni channel processes

• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Affix BOPIS and SFS processes.

Merchandise duties

• Complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.

Shrink and safety programs

• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled.
• Some stock rooms may not be climate controlled.
• Some outdoor work if assigned to retrieve shopping carts or while unloading trucks.

Preferred Knowledge/Skills/Abilities

• Other duties as assigned.

Physical Demands

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Reasonable Accommodations

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Legal Compliance

• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.
• much more.

EEO Information

• The Michaels Companies, Inc. is an Equal Opportunity Employer.
• We are here for all Team Members and all customers to create, innovate and be better together.
• The Michaels Companies, Inc. is committed to the full inclusion of all qualified individuals.