Service Team Member

Responsibilities

• Deliver friendly customer service and help customers shop the store.
• Provide a fast and friendly checkout experience, including cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In‑Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Requirements

• Retail and/or customer service experience preferred.
• Applicants must be at least sixteen (16) years old.
• Must satisfy all federal, state, and local legal requirements for employment.

Preferred Knowledge/Skills/Abilities

• Experience with custom framing sales and production.
• Ability to engage customers in rewards and credit card enrollment.
• Familiarity with Omni‑channel fulfillment processes (BOPIS, SFS).

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store, including regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• Ability to perform essential functions with reasonable accommodations if needed.

Work Environment

Public retail store setting with climate‑controlled public areas; some stock rooms may not be climate‑controlled. May involve outdoor work when retrieving shopping carts or unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match (eligible positions).
• Employee Assistance Program.
• Medical, dental, and vision coverage, including telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance and adoption assistance.
• Various voluntary insurance options.
• Employee discounts and access to partner discount programs.