Service Team Member
El Pollo Loco, Inc. · Redding, CA · 10 mo ago
Business DevelopmentFull-time
POSITION PURPOSE
The Service Team Member ensures "Best in Class" customer service from start to finish.
Responsibilities
- Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
- Greet and assist customers with their orders in a friendly and helpful manner.
- Continuously strive to meet or exceed customer expectations and satisfaction.
- Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
- Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
- Use suggestive selling to complete the customer experience and increase sales.
- Perform other duties as assigned by management to support restaurant operations.
Qualifications – Education, Experience, License/Certifications
- To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.
- Certifications: Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
- Education/Work Experience: Previous experience in customer service or food service is preferred but not required.