Service Team Member

About the role

The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, handling payment/cash transactions accurately and professionally.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures. May include, but not limited to, the preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Qualifications

• To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the job.
• Certifications: Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Education/Work Experience: Previous experience in customer service or food service is preferred but not required.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible Schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels and more...

Pay

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. This range does not include any benefits or bonus opportunities that might be available for the position based on position and eligibility criteria. Individual pay will vary based on a variety of factors including years of experience, industry experience, education, geography, etc.