Service Team Member

About the role

The Service Team Member ensures "Best in Class" customer service from start to finish, helping prepare delicious food, maintaining cleanliness, greeting and assisting customers with their orders, processing orders efficiently, suggestive selling, and handling payment transactions accurately and professionally.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, including preparation/assembly of various menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Requirements

• Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.

Benefits

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (promote from within)
• Flexible schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance*
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels, and more

*Eligibility for these benefits is based on the number of average hours worked per week within a 12-month period.

Pay

The pay range identified is the hourly or salary rate El Pollo Loco expects to pay for the posted position. Individual pay will vary based on factors including years of experience, industry experience, education, and geography.