Service Team Member

About the role

The Service Team Member ensures "Best in Class" customer service from start to finish, helping prepare delicious food, maintaining cleanliness, greeting and assisting customers, processing orders efficiently, and handling transactions accurately and professionally.

Responsibilities

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, including preparation/assembly of menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

Requirements

• Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.

Benefits

• Competitive pay
• Employee discount on food
• Excellent career growth potential (promote from within)
• Flexible schedule: Full-Time or Part-Time hours
• Medical, Dental, and Vision Insurance (eligibility based on average hours worked per week)
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels, and more

Pay

The pay range is the hourly or salary rate El Pollo Loco expects to pay for the position. Individual pay varies based on factors including years of experience, industry experience, education, and geography.