Service Team Lead - Commercial Refrigeration

About the role

Lead and support a team of refrigeration service technicians to ensure safe, efficient, and high-quality service for customers. This role provides technical guidance, coordinates daily work activities, promotes teamwork, and ensures compliance with company policies and industry standards while maintaining excellent customer relationships.

Responsibilities

• Lead, mentor, and support refrigeration service technicians in the field.
• Assign and coordinate daily service calls and prioritize workloads to meet customer needs.
• Provide technical expertise and troubleshooting assistance on commercial and industrial refrigeration systems.
• Ensure work is completed safely, efficiently, and in accordance with company policies, OSHA regulations, and applicable codes.
• Promote a culture of teamwork, accountability, and continuous improvement.
• Maintain strong customer relationships by providing professional and responsive service.
• Assist with training and development of technicians, including onboarding and skill enhancement.
• Review service reports for accuracy and completeness.
• Coordinate with dispatch, operations, and management to ensure timely completion of service work.
• Monitor parts usage and communicate material requirements to minimize downtime.
• Support after-hours and emergency service activities as required.
• Participate in performance evaluations and provide constructive feedback to team members.
• Identify opportunities to improve processes, productivity, and customer satisfaction.
• Ensure proper maintenance and care of company vehicles, tools, and equipment.

Requirements

• High school diploma or equivalent; technical or trade school education preferred.
• Minimum of 5 years of commercial or industrial refrigeration service experience.
• Proven leadership or supervisory experience preferred.
• Strong troubleshooting skills involving refrigeration systems, controls, and electrical components.
• EPA Certification required; additional industry certifications are preferred.
• Ability to read and interpret wiring diagrams, blueprints, and technical manuals.
• Excellent communication, organizational, and customer service skills.
• Valid driver's license with an acceptable driving record.
• Ability to work flexible hours and participate in an on-call rotation.

Benefits

• Eligible for healthcare benefits on Day 1 of employment:
  • Medical, dental, vision, and prescription drug coverage
  • Flexible Spending Account (FSA), Dependent Care Spending Account (DCSA)
  • Health Savings Account (HSA)
• Company-paid Life Insurance; Supplemental Employee, Spouse, and Dependent Life
• Accident Hospital Indemnity
• Company-paid Short and Long-term Disability Insurance
• Pet Insurance
• Employer matched 401(k) saving plan (with Roth option)
• Weekly paycheck
• Generous paid holiday schedule (11 days per year)
• Paid time off (vacation + sick time)
• Learning & Development programs
• Employee Referral Bonus Program
• Tuition Reimbursement