Service Team Coordinator

About the role

The Service Team Coordinator plays a crucial role in patient scheduling and general inquiries, supporting ChenMed's mission to improve the health and well-being of seniors.

Responsibilities

• Handles inbound and outbound customer service calls related to patient scheduling and general inquiries.
• Provides excellent customer service following ChenMed's core model for care.
• Escalates issues and concerns appropriately.
• Makes timely and informed decisions based on department standards, procedures, and policies.
• Documents interactions using web-based technology.
• Maintains business relationships through prompt and accurate service.
• Collaborates with team members across multiple departments to deliver VIP level customer service.
• Performs other duties as assigned and modified by managers.

Qualifications

• High school diploma or GED equivalent.
• A minimum of 2 years of customer service experience, preferably in a call center or similar environment.
• At least 1 year of experience in a fast-paced medical office or healthcare setting.
• Resides in the continental United States and within a state where ChenMed is established.
• Fluent in English; bilingual proficiency in Spanish, Creole, or Vietnamese is a plus.
• Competent business acuity, exceptional verbal communication skills, strong organizational and multi-tasking abilities, and a passion for serving others.
• Proficient in keyboarding and Microsoft Office Suite products, including Word, Excel, PowerPoint, and Outlook.
• Willingness to work overtime as needed.

Skills and Abilities

• Business acumen.
• Core job-related functions, practices, processes, procedures, techniques, and methods.
• Exceptional verbal communication skills, including active listening.
• Organizational and multi-tasking skills.
• Possession of a positive attitude and ability to take initiative.
• Keyboarding proficiency and Microsoft Office Suite skills.
• Willingness to work in a demanding environment.

Benefits

ChenMed offers competitive compensation, comprehensive benefits, career development, and advancement opportunities. Employees enjoy great work-life balance and growth prospects. Join a team making a difference every day.

For current employees interested in applying to our internal career site, please click HERE. For contingent workers, see the job aid HERE to apply.