Service Support V

About the role

The Service Support performs the full range of operations duties including leading the staff at the direction of the Service Manager and/or the Lead Service Support. The incumbent works closely with the Service Manager and the Service Support Lead to ensure positions are covered for both pre-planned and unplanned absences.

Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Processes levies and subpoenas.
• Performs certifications.
• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities.
• Rents safe deposit boxes.
• Answers customer questions and investigates and corrects errors, and determines cause and prevents the errors from re-occurring, leaving customers feeling good about the Bank.
• May have cash assigned to them and may use it on a daily basis.
• Admits customers to safe deposit vault.
• Serves and maintains ATM Machines.
• Executes wire transfers of funds.
• Follows up on dormant accounts.
• Fills in as needed in all non-officer positions.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Must be able to deal directly, face-to-face and on the phone with the public, following the Banks Customer Service Standards.
• Other duties as assigned.

Qualifications

• High school diploma or general education degree (GED).
• One to three years experience as a teller and new accounts in a financial institution.
• Experience in certifications, dormant accounts, levies and subpoenas and as a merchant service representative.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Supervisory Responsibilities

None

Physical Demands

• Regularly stands, walks, crouches, uses hands to finger, handle, or count currency; type, and talk and hear.
• Frequently reaches with hands and arms.
• Occasionally sits and kneels.
• Occasionally lifts and/or carries cash up to 50 pounds.

Work Environment

• The noise level in the work environment is usually moderate.

Pay

Salary Range: $20.00 To $26.25 Hourly Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.