Service Support Specialist

About the Role

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations.

Responsibilities

• Creates quotes for both internal & external customers for repairs related to power generation equipment and related electrical systems and industrial equipment
• Enter parts, labor, miscellaneous items needed on quotes
• Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects
• Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project
• Adheres to and helps enforce safety policies both on-and off-site
• Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required
• Responds promptly to phone calls or email requests
• Works in a cooperative manner with team and leadership

Qualifications

• High School degree required; 2-year technical college degree preferred
• Experience with diesel and gas powered engines required
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required
• Project Management experience preferred
• Excellent communication skills
• Experience in Microsoft Office Suites

Personal Attributes

• Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability

Travel

Up to 10% travel

Physical Requirements

Standing, walking, using hands, talking, hearing

Pay & Benefits

The pay range for this position is $71,400.00 to $89,250.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location.

Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

About Ziegler

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.