Service Support Specialist

Guide Customers

You'll coordinate timely repairs that restore comfort and confidence. You'll assist customers with appliance repair requests via a variety of communication channels - phone, email, and text. You'll coordinate service for our customers with our in-home repair technicians or appropriate external service providers.

Responsibilities

• Provide accurate and complete information regarding service options and terms of service, for both in and out-of-warranty products.
• Document every customer interaction, including service requests, troubleshooting steps, and customer communications.
• Leverage your critical thinking skills to resolve technical issues, providing practical solutions to complex problems.

Requirements

• High school diploma or GED.
• Previous call center or customer service-related experience is preferred.
• Ability to work as a member of a cross-functional team.
• Proficiency with technology, including Microsoft Office.
• Strong typing skills, a minimum of 40 WPM.
• Successful completion of pre-employment criminal background check and drug screening.

Benefits

• Monthly training sessions on appliances and processes.
• Career growth and employee personal/professional development.
• Medical, Dental, and Vision Insurance.
• Company-paid Short-term Disability.
• 401(k) and Company Match.
• Paid Time Off and Paid Holidays.
• Appliance discounts.

Pay and Schedule

• $20.00 - $23.00 per hour.
• Incentive plan of up to $140.00 bi-weekly, after 90 days.
• Plus $1500 hiring bonus!

Location and Training

• Full-time, 8:30 am-5:00 pm, Monday through Friday.
• Training hours are 7:30 am – 4:00 pm for the first two weeks.
• On-site at our St Paul Corporate Office, near Dale Street and I-94 East.

Company Overview

Warners' Stellian is the Midwest's retail appliance specialist. Family-owned and operated for more than 70 years. We provide an unmatched shopping experience with exceptional service at 13 great store locations. Core values: Customer Focus, Passion, Integrity, Inspiration, Loyalty, Family. Warners' Stellian is committed to equal employment opportunities and to fostering an inclusive, equitable, and accessible environment where all associates feel valued, respected, and supported.