Service Support Specialist

Job Responsibilities

• Mets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Aids in setting up funeral/visitation areas and take down
• Aids during funeral services and events
• Aids in dressing, casketing and preparing the deceased for viewing
• Transports human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Aids in removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

Minimum Requirements

• Education: High School diploma or equivalent
• Certification/License: Good driving record and valid driver’s license
• Experience: 2 years of experience in an office clerical or customer service capacity required
• Experience: Experience working in a customer-focused and fast-paced professional environment required
• Funeral industry experience preferred but not required
• Knowledge, Skills And Abilities: Strong knowledge of computers and software, above average communication skills, high level of compassion and integrity, problem solving skills, ability to multi task and set priorities, ability to maintain confidentiality, ability to work beyond standard business hours including weekends, detail oriented, professional team player, pro-actively seeks out tasks, motivated, enthusiastic work ethic

Work Conditions

• Work Environment: Mostly works indoors during all seasons and weather conditions, occasional work outdoors, limited amount of local and/or multiple location traveling required, professional dress is required when in contact with families
• Work Postures: Sitting continuously for many hours per day, up to 6 hours per day, occasional periods of time standing, up to 3 hours per day, climbing stairs to access buildings
• Physical Demands: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage, ability to lift up to 20 pounds

Work Hours

• Working beyond “standard” business hours as the need arises

Compensation

$21.50/hr

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Postal Code

80229

Category (Portal Searching)

Operations

Job Location

US-CO - Thornton