Service & Support Analyst - Onsite ( 2 years experience with commercial contracting)

Job Description

The Service & Support Analyst is responsible for evaluating and responding to customer contract redlines related to service terms, SLAs, warranties, and support obligations.

This role partners closely with Contracts, Sales, and Service Operations to interpret risk, propose compliant alternatives, and craft clear, timely responses that protect the company while meeting customer requirements or requests.

The analyst maintains redline response repository and ensures alignment with policy, regulatory standards and ability to operationalize requests.

Success in this role requires strong contract literacy, attention to detail, and the ability to communicate complex service provisions in a customer-friendly, solution-oriented manner.

Qualifications

• Bachelor’s degree required
• Minimum 2 years experience with commercial contracting or other service and support relevant experience
• A strong focus on detail and accuracy of work
• Ability to prioritize multiple tasks efficiently
• Excellent organizational, written, communication, and interpersonal skills
• Individual must be comfortable in a fast-paced environment; be a team player and results oriented
• Proficient in Excel, SAP, Salesforce and Power BI

Key Competencies

• Organizational Agility
• Process Effectiveness/Continuous Improvement
• Accountability and Empowerment
• Analytical and Problem-Solving Orientation
• Strategic Partnership and Customer Support