Service Supervisor - Solana Lakewood

About the role

The Service Supervisor is responsible for overseeing the day-to-day operations of the maintenance and service teams, ensuring that all work is completed efficiently and to the highest standards.

Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Greystar standards.
• Periodically inspects work performed by other service team members to assess the effectiveness of policies and procedures and develop corrective action plans as needed.
• Periodically inspects work performed by contractors, vendors, and other service providers to verify that the work, materials, and services meet quality standards, scope, and specifications as required.
• Maintains adequate inventory of spare parts and maintenance materials and works with the Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
• Conducts regularly scheduled Greystar safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
• Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.

Requirements

High school diploma or equivalent is required. A minimum of 2 years of experience in property management or related field is preferred.

Qualifications

• Strong organizational and time management skills.
• Ability to communicate effectively both verbally and in writing.
• Proficient in Microsoft Office Suite.
• Knowledge of OSHA regulations and safety standards.
• Experience with property management software.

Skills

• Customer service skills.
• Problem-solving abilities.
• Leadership and supervisory skills.
• Attention to detail.
• Physical ability to perform manual labor.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Generous Paid Time off.
• Onsite Housing Discount.
• 6-Week Paid Sabbatical after 10 years of service.
• 401(k) with Company Match up to 6% of pay.
• Paid Parental Leave and fertility benefit reimbursement.
• Employee Assistance Program.
• Charitable giving program and benefits.

Pay

The hourly range for this position is $33.00 - $35.00.

Schedule

This is a full-time position located in Lakewood, Colorado.