Service Supervisor in Training (SSIT)

About the role

AquaSmart is the leading innovator of coated proppant technologies for the oil and gas industry, delivering superior well performance, operational efficiency, and safety. The Field Technician II is a dual-qualified role combining mechanical maintenance and electronic systems expertise, designed to provide a versatile, field-ready technician capable of supporting all equipment on location.

Responsibilities

• Learn to motivate team members, promote clear communication, and gain insights into directing task execution.
• Observe crew performance to provide constructive feedback and address crew-related issues, escalating to management as needed.
• Develop the ability to create and manage crew schedules, coordinating with departments for resource allocation, and adjusting schedules based on operational demands.
• Serve as a customer contact, learning to address concerns professionally.
• Interact with customers in a professional and friendly manner, addressing their inquiries and concerns while maintaining a high level of customer satisfaction.
• Be trained in task communication, monitoring work quality, enforcing safety protocols, participating in safety meetings, and understanding investigation procedures.
• Provide updates on crew activities, maintain attendance records, and identify opportunities for efficiency and safety improvements while working with management on enhancements.
• Operate specialized equipment in a safe and efficient manner, following company guidelines and best practices.
• Perform routine maintenance, inspections, and repairs on equipment to ensure optimal functionality.
• Demonstrate a strong commitment to safety by always following and modeling safety protocols and guidelines.
• Promote a safety-conscious culture within the team.
• Assist with rigging up and rigging down equipment, which may involve physical labor and manual tasks.
• Be willing and flexible to travel to various locations as required by the job.
• Work on a schedule of two weeks on and one week off, allowing for a healthy work-life balance.

Requirements

• Must be at least 21 years of age.
• Able to read, speak, and write English.
• High school diploma or equivalent.
• Relevant technical certifications or coursework is a plus.
• Able to work under stressful conditions at times.
• Must be able and willing to work long hours and weekly schedules that are not uniform on a day-to-day basis.
• CDL Class A license with greater than 1 year of applicable experience is preferred.
• Previous Frac experience in equipment operation and maintenance is preferred (Blender and Chem Add).
• Knowledge of Frac Fleet Operations and Frac Designs preferred.
• Strong interpersonal skills and a customer-centric approach.
• Excellent problem-solving abilities and attention to detail.

Skills

• Knowledge of industrial gearboxes, chains, conveyers, bearings, and mechanical pumps.
• Knowledge of ethernet communications, HMIs, PLCs, PLC programming languages, contactors, soft-starter controllers, circuit breaker protectors, transformers, VFDs, and electric motors.
• Proficient knowledge of 12VDC and 24VDC systems required.
• Knowledge of 240VAC and 480VAC systems; proficiency up to 480VAC preferred.
• Previous field Mechanic or Electrical Technician experience in a frac setting preferred.
• Knowledge of frac fleet equipment and operations preferred.

Qualifications

• Strong interpersonal skills and a customer-centric approach.
• Excellent problem-solving abilities and attention to detail.
• May be required to walk long distances, reach with hands and arms, stoop, kneel, crouch or crawl, climb, or balance to reach high places.
• Must be able to lift 50 lbs.
• Willingness to travel and work in different environments.
• Proficient with software programs including Word, Excel, and Teams; able to effectively communicate via Teams and email.
• Must possess good hearing and vision as needed for work and safety compliance.
• Noise level could be moderate to very loud at times.
• Extensive travel to and from projects and various field assignments is required.
• Strong work ethic, integrity, and honesty.
• Dependable, reliable, and capable of fulfilling responsibilities as assigned.