Service Supervisor - Avana Gilbert

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally.

About the role

This role oversees and performs technical and mechanical work ensuring the inside and external buildings, grounds, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

Responsibilities

• Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of defects or problems, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining supplies and materials, completing all maintenance tasks, and inspecting completed work.
• Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas.
• Periodically inspects work performed by other service team members, contractors, vendors, and service providers to assess effectiveness and verify quality standards, scope, and specifications.
• Maintains adequate inventory of spare parts and maintenance materials; works with Community Manager to order supplies and tools while staying within budgetary guidelines.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assists Community Manager in developing the budget for regular repair and maintenance and capital projects.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, minimizing waste, and using tools and equipment correctly.
• Conducts regularly scheduled Greystar safety meetings, ensures MSDS sheets are current and accessible, and stays up to date on OSHA and other safety-related laws to ensure community compliance.
• Demonstrates customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and completing assigned work orders with efficiency and urgency.

Requirements

• High school diploma, GED, or related experience and training.
• Experience in property management maintenance, other building maintenance, or related trade.
• Must provide own hand tools unless prohibited by State law and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
• Ability to apply principles of logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication skills.
• Ability to read, write, and communicate effectively to represent company management and act as the first point of contact for internal and external visitors.
• Proficiency in internet, word processing, spreadsheet, and database management programs.
• Property management system experience preferred.
• Mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions for financial, administrative, and legal documents.

Specialized Skills

• Must have EPA certifications Type I and II or Universal if the position requires working on a sealed HVAC system.
• Must have all certifications as required by State and Local jurisdictions.
• Must have a valid driver’s license to operate a golf cart on the property, if applicable.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
• Local, routine travel may be required for business meetings, training programs, or other responsibilities.
• Must be able to work a flexible schedule, including taking “call” during evenings, weekends, and holidays.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time Off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays; additional vacation accrued with tenure; birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills, and geographical location. In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.