Service Superintendent

WHAT YOU’LL DO

• Develop and maintain long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
• Prepare for and plan site meetings with clients as necessary
• Collaborate with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Serve as a subject-matter expert and primary point of contact for all client inquiries and requests
• Create and manage weekly schedule; maintain a current calendar and identify personal schedule gaps in advance
• Proactively maintain service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Assist clients and subs in developing scopes of work
• Communicate all scope and schedule details and changes to client and Service Manager regularly; confirm that all work is complete and satisfactory within established scope
• Ensure that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assist Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; manage labor and resources to estimate
• Submit material purchases with appropriate job numbers and assist with invoice approvals as required
• Maintain a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintain security and privacy of client properties and information at all times
• Perform, manage, and be responsible for all work being done to the highest standard of workmanship
• Assist Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; perform routine preventative maintenance and ensure that our clients’ homes run smoothly; proactively identify areas in need of repair; inspect and diagnose problems as needed
• Supervise subcontractors to ensure safe operations, work quality, schedule, and cost; maximize subcontractor and crew productivity; manage subcontractor performance and behavior on site
• Ensure job-site safety procedures are in place and strictly administered; conduct safety meetings with subcontractors and service foremen
• Prepare daily Field Reports with hours, provide a recap of the service work that was performed
• Identify and communicate potential leads and opportunities to Service Director
• Establish and cultivate professional and personal contacts in the building industry
• Clean and maintain company service vehicle

To be successful as a Dowbuilt service superintendent, you’ll need:

• At least 7 years of residential construction experience – high-end preferred
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security
• Working knowledge of:
• All phases of carpentry
• Building codes, inspections and permit requirements
• Operation and basic troubleshooting of home mechanical, electrical and plumbing systems
• Fine finish care and maintenance practices
• Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
• Professional and succinct communication skills
• The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
• The drive to learn, develop skills, and share knowledge with others
• The ability to collaborate and problem solve with others
• Composure when stressed or facing difficult objectives
• Confidentiality of client and company proprietary information
• Professional demeanor and appearance
• U.S. work authorization

Benefits

• Competitive pay commensurate with skills and experience
• 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees – 1st of the month following DOH
• 35% Medical and 30% Dental + Vision coverage for eligible dependents
• 401(k) retirement savings plan with 3% employer safe harbor contribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO) – 2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually
• Mentorship and career development opportunities
• Annual discretionary bonus