Service Specialist

Tasks and Qualifications

• Completes estimates and proposals for services
• Covers with Lifecycle Solutions and Services team (or other department entities) as needed to complete estimates
• Reviews service requests and other documentation to determine requirements
• Supports sales staff in preparing for and/or facilitating customer conversations related to service offerings; may perform pre-sales support activities as needed
• Generates the scope of work for services affecting our existing customers
• Provides assistance to estimating team through analysis, investigation, and coordination of information to support their efforts
• Prepares weekly status reports on all project activities
• Performs full range of standard work for the professional field
• Refers complex, unusual problems to others
• Provides general guidance or training to support and/or professional staff
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
• Travel 10% to customer sites/Dematic locations

This role requires flexibility to work remotely as needed based on business demands.

What We Are Looking For

• BS/BA in related discipline preferred or advanced degree
• 2-4 years of successful experience in related field. Advanced degree may be substituted for experience, where applicable.
• Microsoft Office: Word/PowerPoint/Excel (including Pivot Tables)
• Salesforce / SAP / AutoCAD / Maestro experience is preferred

Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.

Successfully applies complex knowledge of fundamental concepts, practices, and procedures in area of specialization.

Demonstrates knowledge of organization's business practices and issues.