Service Shop Manager

About the role

SCHEELS can turn your passion into a rewarding career through our extensive business and product training. We are a leader in the sporting goods industry, driven to create the best experience in the USA for our customers. We offer the largest selection of sports brands in America, along with special attractions and unmatched customer service. Our associates are empowered to become experts in exceeding the needs and expectations of our customers.

Responsibilities

• Grow labor sales through quality and efficient service and assembly of customer and store equipment (equipment may include bicycles, exercise machines, snowboards, skis, hockey, baseball, golf, racquet sports, paintball markers, and other merchandise in a Scheels store)
• Ability to safely fill CO2 and compressed air tanks for paintball markers
• Lead and continually teach/train all service shop tasks to all associates in the service shop
• Coordinate and adhere to a weekly delivery schedule to allow punctuality, ample time for customer questions, pre-inspection of delivery location and equipment, and to ensure proper equipment function
• Ensure safe and proper loading and transport of merchandise to be delivered
• Efficiently assemble service and/or deliver customer and store merchandise. This may include exercise machines, trampolines, basketball hoops, safes, grills, furniture, game tables, bicycles, and all other Scheels merchandise
• Troubleshoot and respond to customer delivery and equipment issues
• Maintain accurate and detailed records for store, customer equipment, and delivery trucks
• Execute quick and efficient ordering of parts and supplies while staying within designated budgets
• Ensure a clean and professional appearance of the Scheels delivery trucks and delivery area in your store
• Manage training and training schedules for all delivery associates
• Execute proper ordering of parts and supplies while staying within designated budgets
• Ensure a clean and professional environment
• Exceptional problem-solving and analytical skills
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals
• Write reports and speak effectively before groups of customers and associates
• Culture Approach daily tasks, projects and follow-up communication with energy and sense of urgency
• Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact
• Show respect and appreciation for others and Scheels
• Arrive to work and meetings 10 minutes early
• Team Mentality Genuine interest and action in helping others before yourself, regardless of recognition or reward
• Teach-ability Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
• Ability to adapt to a changing work environment
• Apply concepts of basic math, grammar, punctuation and spelling
• Dress Code Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners
• Efficiency Demonstrate pride and ownership of their work while meeting expected deadlines

Requirements

• The ideal candidate will have a high school diploma or general education degree(GED), 1-3 months of related experience or training, or equivalent combination of education and experience.
• Must possess a clean, valid driver’s license and be an approved driver through DOT & Scheels driving standards and be at least 21 years of age.

Qualifications

• Strong leadership and management skills
• Strong mechanical ability

Skills

• Exceptional problem-solving and analytical skills
• Customer Service

Benefits

To see a full list of benefit offerings from Scheels visit scheels.com/careers

Pay

Pay for this position starts at $23/HR.

Schedule

A combination of opening shifts and closing shifts with an every other weekend rotation required.

Equal Employment Opportunity

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.