Service Shop Foreman (Diesel)

About the role

Kenworth Sales Co., a 38-location Kenworth and Isuzu truck dealership group, is seeking a Service Shop Foreman (Diesel) for its Manassas, VA location. The primary function of the Shop Foreman is to assign, supervise and verify the quality of work performed by Service Technicians.

Responsibilities

• Maintains Service Shop capacity control.
• Communicates capacity status throughout the day with Service Writer/ Production Control.
• Receives work order from Service Writer and assigns the work to Service Technicians based upon their skill level and the time-of-completion directed by the Service Writer / Production Control.
• Personally performs quality control checks of workmanship on each service project and provides technician training.
• Coordinates communication between Service Writer and Service Technician regarding recommended services, changes in repairs, costs, and time-of-completion.
• Controls actual time spent by Service Technician on each service job performed on a flat rate.
• Controls special tools and equipment purchase, usage and replacement.
• Supervises janitorial maintenance of Service facility.
• Assists Service Writer, Service Manager, Production Control and Warranty Administrator in the performance of their duties.
• Maintains a working understanding of all warranty policies and procedures of vendors and Kenworth.
• Maintains a level of training and experience with specialized materials, equipment, and safety techniques necessary for superior servicing of the customer's equipment. To include but not limited to Service net, QSOL, Cat, Service Ranger, etc.
• Attends training sessions as required from time to time by Service Manager.
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services.
• Personally coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status-of-repair inquiries, payment terms, and complaints.
• Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Demonstrates the ability to close all repair orders.
• Insures timely, competent and courteous relations with service customers. Analyzes the quality control report.
• Promotes the sales of labor, parts and accessories during customer contact.
• Monitors daily all open repair orders and closes them as quickly as possible.
• Troubleshoots with parts department any delays in receiving parts for repair orders and resolves quickly.
• Monitors Inter-company tickets to ensure equal priority.
• Issues workmen's compensation "First Report of Injury" forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review, and to Insurance Company for processing of claim.
• Assists Service Manager, Warranty Administrator, Credit Department, and Production Control in the performance of their duties.
• Works with Credit Manager in verifying open charge account status